ScaleSource

Customer Service Representative

ScaleSource

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Salary

💰 $1,250 - $1,500 per month

About the role

  • Handle **inbound customer inquiries, provide service information, generate quotes, and schedule cleaning appointments**.
  • Answer inbound customer calls and inquiries in a friendly and professional manner.
  • Convert inquiries into scheduled service appointments whenever possible.
  • Provide accurate service quotes based on customer needs.
  • Recommend additional services when appropriate.
  • Schedule service appointments and update the company calendar.
  • Address customer questions, concerns, or service requests.
  • Conduct follow-up calls or messages after services are completed.

Requirements

  • At least **2 years of experience in customer service, call center support, or client-facing roles** handling customer inquiries and service requests.
  • Minimum **2 years of experience converting inbound inquiries or leads into scheduled appointments, sales, or service bookings.**
  • At least **2 years of experience providing quotes or pricing estimates for services or products** based on customer needs.
  • Minimum **2 years of experience recommending additional services or upselling products** during customer interactions.
  • At least **2 years of experience conducting post-service follow-ups, satisfaction checks, or customer retention activities.**
Benefits
  • Starting salary of **$1,250 USD per month during the first 3 months**.
  • After successful completion of the initial **3-month training and onboarding period**, the salary increases to **$1,500 USD per month**.
  • **Fully Remote.**
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecall center supportservice quotesupsellingscheduling appointmentsinbound inquiriesservice bookingspost-service follow-upscustomer retentionpricing estimates
Soft Skills
communicationprofessionalismfriendlinessproblem-solvingcustomer focusattention to detailinterpersonal skillsactive listeningadaptabilitytime management