ScaleSource

Office Assistant / Business Development Coordinator

ScaleSource

full-time

Posted on:

Location Type: Remote

Location: Mexico

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Salary

💰 $1,200 - $1,500 per month

About the role

  • Manage inbound inquiries, schedule estimates, follow up on bids, maintain CRM accuracy, support lead nurturing efforts, and assist with structured outreach
  • Answer inbound calls and online inquiries
  • Qualify leads and gather required project information
  • Schedule on-site estimates efficiently
  • Confirm appointments and send reminders
  • Maintain professional first-point-of-contact communication
  • Track estimate status (scheduled, completed, proposal sent, closed, lost)
  • Conduct disciplined follow-ups on open bids
  • Communicate with customers to move deals forward
  • Escalate hot opportunities to the owner
  • Help maintain consistent conversion momentum
  • Maintain accurate CRM updates
  • Track lead source, status, and next steps
  • Monitor response time and follow-up cadence
  • Prepare weekly pipeline summaries
  • Ensure clean, organized data management
  • Follow up with warm or inactive leads
  • Support light outbound outreach efforts
  • Assist with review requests and referral generation
  • Help reactivate past customers
  • Support local marketing campaign follow-ups
  • Assist with documentation and reporting
  • Coordinate internal communication between office and field
  • Support invoicing and basic financial tracking
  • Maintain organized digital files
  • Assist with customer service issue resolution

Requirements

  • Strong English communication skills (spoken and written)
  • 2+ years in administrative support, sales coordination, or service-based office roles
  • Experience handling inbound customer communication
  • Experience working with CRM systems
  • Strong follow-up discipline and organizational skills
  • Availability to overlap with U.S. business hours
  • Professional and quiet remote work setup (PC) with reliable high-speed internet
  • Strong Zoom presence and polished communication skills
  • Ability to balance client interactions with administrative responsibilities
  • Submission of an introductory video is required as part of the hiring process.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM systemsdata managementinvoicingfinancial trackinglead qualificationpipeline managementcustomer servicedocumentationreportingoutbound outreach
Soft Skills
communication skillsorganizational skillsfollow-up disciplineprofessionalismclient interactionremote work setuptime managementteam coordinationcustomer relationship managementadaptability