ScaleSource

Practice Manager, Client Experience Lead

ScaleSource

full-time

Posted on:

Location Type: Remote

Location: South Africa

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Salary

💰 $1,500 - $2,000 per month

Job Level

Senior

About the role

  • Build and manage courses inside Skool
  • Organize modules and curriculum
  • Upload recordings within 48 hours
  • Improve onboarding flows
  • Maintain clean course structure
  • Track engagement and retention
  • Keep the backend tight and world-class
  • Manage inbound email + LinkedIn DMs
  • Respond within 24 hours
  • Coordinate scheduling + follow-ups
  • Track renewals and retention
  • Conduct proactive check-ins
  • Keep CRM spotless
  • Execute outbound campaigns (large distribution email campaigns, LinkedIn outreach sequences, cold calls)
  • Track conversion metrics
  • Support list growth initiatives
  • Manage Social Media posting calendar
  • Post content consistently
  • Respond to comments & DMs
  • Help support launches
  • Trim videos
  • Upload clips
  • Create simple Canva graphics
  • Organize content assets

Requirements

  • Minimum **12 months actively managing a Skool course**
  • 3+ years supporting a business coach, consultant, or professional services firm
  • Experience contributing to a coaching program with 100+ paying members
  • Experience executing outbound campaigns (email + LinkedIn + calls)
  • Experience with AI and Automation Workflows (Zapier)
  • Strong written and spoken English
  • Organized, systems-driven, proactive
  • Helped scale a course from early stage to 100+ members (Strongly Preferred)
  • Helped grow an email list to 10,000+ (Strongly Preferred)
  • CRM management experience (Strongly Preferred)
  • Familiarity with EOS concepts (Strongly Preferred)
  • Experience supporting cohort launches (Strongly Preferred)
Benefits
  • Paid Quarterly International Travel Required
  • Annual performance bonus target: 50% of base salary
  • Extensive Training Opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Skool course managementemail campaignsLinkedIn outreachcold callingAI workflowsautomation workflowsCRM managementcontent organizationvideo editingCanva graphics
Soft Skills
strong written communicationstrong spoken communicationorganizational skillssystems-drivenproactiveengagement trackingretention trackingscheduling coordinationfollow-up coordinationcustomer support