Scale Microgrids

Manager

• You will support pre-construction activities for our distributed generation projects, which typically include solar, natural gas generation, and energy storage resources.
• This hybrid role will report to our Sr. Director of Project Engineering and Preconstruction, and will be based out of our HQ in Ridgewood, NJ.

Associate Pre-Construction Manager

Network Engineer

• Handle the design, implementation, and maintenance of internal and client-side network infrastructure.
• Ensure the stability, security, and performance of networks.
• Troubleshoot network issues and support end-user systems.
• Contribute to network improvements within the company and deployed microgrids.
• Report to the Senior Manager of IT and be based at HQ in Ridgewood, NJ, with travel up to 20%.

Customer Success Manager

• Serve as the primary point of contact for Scale customers
• Monitor and analyze energy and financial asset performance to ensure both internal and external goals are being met
• Identify ways to improve and optimize asset performance to enhance value for Scales customers
• Maintain contractual obligations under PPA, interconnection agreements, and energy service agreements
• Prepare and deliver monthly, quarterly, and annual performance summaries and presentations to customers
• Track performance KPIs
• Work directly with Scale’s customers to build and cultivate strong relationships, ensure operations and goals are aligned, and Scale’s assets are performing
• Coordinate with both internal teams and the customer for all post-installation support and service needs effectively and efficiently, ensuring a high customer satisfaction level
• Complete ad-hoc analysis based on customer needs and feedback
• Regularly gather customer feedback and liaise with Scale’s internal teams to incorporate feedback and enhance customer experience
• Continuously look for opportunities to add value to our customers, offering further energy services/energy solutions to customers
• Managing Scale’s third-party service providers and ensuring a strong understanding of each of their roles to facilitate timely and accurate resolutions if/when issues arise
• Handle customer questions and requests effectively, and proactively communicate with customers, handle service problems politely and efficiently
• Recognize problems and respond by systematically gathering information, sorting through complex issues, seeking input from others, and addressing the root cause of issues
• Make timely decisions to ensure high levels of customer satisfaction
• Ensure Scale’s assets are operating in compliance with all permits and coordinate any ongoing reporting requirements by local regulatory authorities

Client Success Manager

Full-stack Engineer

• build software to efficiently manage microgrids and other distributed energy resources
• report to our Director of Software Engineering
• based in our New York City office (Union Square area)

Software Engineer

Project Manager

• Serve as the project manager for individual microgrid construction projects for our customers, from contract signature to commissioning
• Ensure our internal company functions (i.e., Business Development, Engineering, Service) are aligned throughout the project execution process
• Prepare project schedules, operating rhythms, and sequence of operations to ensure all stakeholders (customers, subcontractors, material/ equipment vendors, and local regulatory agencies) are informed and engaged
• Evaluate and manage 3rd party agreements and relationships with subcontractors and vendors
• Manage bid solicitation, bid review, subcontractor negotiations, and building final project budgets
• Track project costs and schedules to ensure the project is delivered on time and on target
• Proactively identify and resolve conflicts and develop and implement viable solutions
• Inform the build-out of our Project Management function to keep pace with our company’s rapid growth

Project Manager – Microgrids

Engineering Manager

• Lead a team that provides power systems engineering expertise for off-grid and grid-tied microgrids and data centers.
• Manage a variety of DER and microgrid assets – such as solar, energy storage, switchgear, controls, and reciprocating engines.
• Provide technical expertise to develop core technologies that project teams will utilize to deliver distributed energy solutions.
• Leverage electrical and power engineering knowledge to define best practices and publish internal standards and guidelines.
• Review project-specific electrical designs and the sequence of operations for controls.
• Provide technical oversight and guidance on relay protection settings and power systems analysis.
• Define long-term technical vision and product roadmaps for microgrid design and core technologies.
• Work with business development, execution, and commercial teams to ensure integration into the customer site and technical correctness.
• Utilize strong technical and communication skills to interface with all aspects of the business, vendors, and customers.
• Support, build, and grow a diverse team and provide mentorship and leadership to team members.
• Coordinate project staffing and prioritization.
• Implement new tools and practices as needed to make the team more effective.

Associate Pre-Construction Manager

Network Engineer

Client Success Manager

Software Engineer

Project Manager – Microgrids

Product Engineering Manager