Scale Army Careers

Customer Service Agent

Scale Army Careers

contract

Posted on:

Location Type: Remote

Location: Egypt

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Salary

💰 $800 per month

About the role

  • Handle inbound customer inquiries via phone and email with professionalism and efficiency.
  • Assist customers with order tracking, shipping updates, returns, exchanges, and product-related questions.
  • Process cancellation and modification requests in a timely manner.
  • Maintain a positive customer experience aligned with brand standards.
  • Document all customer interactions accurately in the CRM ticketing system (Zendesk).

Requirements

  • 2+ years of customer service experience
  • Experience using CRM platforms, preferably Zendesk or similar tools
  • High proficiency in spoken and written English
  • Ability to multitask effectively across phone, email, live chat, and backend systems
  • Reliable internet connection and personal equipment for remote work
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer service experienceorder trackingshipping updatesreturns processingexchanges processingcancellation processingmodification requestsCRM platforms
Soft Skills
professionalismefficiencypositive customer experiencemultitaskingcommunication