Travel Operations Lead
Scale Army Careers
contract
Posted on:
Location Type: Remote
Location: Mexico
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Salary
💰 $2,500 - $2,800 per month
Job Level
About the role
- Establish and lead the Concierge Operations pod from the ground up
- Oversee concierge specialists and manage escalations
- Implement performance management systems and personally handle complex, multi-leg international trips
- Design and document SOPs and service-level standards (SLAs)
- Create workflows, escalation paths, and trip monitoring systems
- Identify operational gaps and automate workflows
- Handle in-trip operational issues and service recovery
- Ensure consistent luxury-standard communication tone.
Requirements
- 5 years of experience in luxury travel, hospitality, or concierge operations
- 3–5+ years in team leadership or operations management
- Former travel consultant with hands-on experience in multi-leg international bookings
- Entrepreneurial, zero-to-one builder mindset
- Strong critical thinking and structured problem-solving abilities
- Comfort making high-stakes service recovery decisions
- Process-oriented yet adaptable under pressure
- Familiarity with Notion and CRM tools
- Strong written and verbal communication with a luxury-standard tone.
Benefits
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
performance management systemsSOPsservice-level standardsworkflowsescalation pathstrip monitoring systemsservice recoverymulti-leg international bookings
Soft Skills
team leadershipoperations managementcritical thinkingstructured problem-solvingadaptability under pressureluxury-standard communication