ScalableOS

Helpdesk Technician, Level 2

ScalableOS

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Tech Stack

CloudVoIP

About the role

  • Answer and manage incoming support calls, serving as the main point of contact during your shift.
  • Respond to and resolve all assigned support tickets, including escalated issues.
  • Set up and troubleshoot networks and systems (Microsoft, Google, and Apple environments).
  • Configure and support Fortinet, Meraki, and other network devices.
  • Manage Office 365 and VOIP systems, including RingCentral.
  • Document processes and resolutions thoroughly.
  • Provide excellent customer service, ensuring clients feel supported even outside of standard business hours.

Requirements

  • 5+ years of experience working at an MSP (Managed Service Provider) – required
  • At least 2+ years of MSP experience working as an onsite technician – required
  • Fluent in English, both written and spoken – required
  • Strong background in troubleshooting Microsoft, Google, and Apple environments
  • Experience configuring and supporting Fortinet and Meraki devices
  • Skilled in Office 365 and VOIP administration, ideally with RingCentral
  • Excellent communication and documentation skills
  • Experience working with Healthcare IT systems, HIPAA compliance, and related security standards – a strong plus
  • Core Skills required: Microsoft 365 administration
  • Cloud administration
  • Strong experience handling escalations
  • Ability to work independently
  • Nice-to-have / preferred: Basic network troubleshooting (no advanced network changes expected)
  • Healthcare IT experience (explicitly stated as a plus, not a requirement)
Benefits
  • Nothing specified 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingMicrosoft 365 administrationcloud administrationnetwork troubleshootingFortinet configurationMeraki configurationOffice 365 administrationVOIP administrationRingCentral supportsupport ticket resolution
Soft Skills
customer servicecommunicationdocumentationindependent workescalation handling