ScalableOS

Marketing

• Manage and coordinate marketing, advertising, and promotional activities, including company newsletters, postcards, and email marketing.
• Coordinate and manage the sending of direct mail campaigns and work with the Sales Development Representative to ensure outbound calls are made.
• Coordinate and work with the Account Manager on various campaigns and promotions.
• Analyze data, market conditions, and competitor information to inform marketing direction.
• Coordinate or participate in promotional activities, marketing events, trade shows, client appreciation events, seminars, and webinars.
• Work with developers/consultants, print shops, advertisers, or production managers to market products or services.
• Design, create and edit marketing documents, remarketing ads, postcards, etc.
• Develop annual marketing strategies, plans, and budgets.
• Monitor, review, and report on all marketing activity and results, meeting or exceeding weekly and monthly metrics.
• Deliver marketing activity within the agreed budget and timeline.
• Liaise with media and advertising partners.
• Send out marketing offers and follow up to set appointments.
• Build and clean the company’s database of clients and prospects.
• Determine client gifts, order, and ensure delivery (3 times per year).
• Monitor industry best practices and external events affecting business operations.
• Track all leads and appointments using HubSpot.
• Develop and managed campaigns in HubSpot.
• Update all activities, expense reports, and sales processes within SharePoint.
• Manage website updates (landing pages, blog posts, videos, homepage, Google listing, etc.).
• Prepare and publish blogs.
• Sending email campaigns and informational content.
• Record and edit marketing videos.
• Develop company’s online presence.
• Manage social media presence and post regularly (minimum 5 times/week).
• Communicate the “company brand” through marketing activities.
• Prepare company clothing and materials for new employees.
• Conduct opinion surveys and/or needs assessments with current clients and prospects.
• Provide occasional relief reception duties.

Marketing Associate

IT Support

• Provide support to end users calling or emailing support tickets
• Regularly interact with business owners and staff
• Maintain support metrics in keeping with company standards
• Manage support related projects
• Customer Software roll-outs
• Operating System updates
• Various internal projects
• Manage help desk system software.
• Maintain a high level of efficiency
• Work directly with helpdesk vendor to provide internal workflows to meet the staff needs
• Collaborate with Network Engineers/Field Tech Staff to resolve support tickets.
• Participate in on call rotation
• Work closely with RMM tools to maintain customer system

L2 Helpdesk Technician

Administration

• Manage and maintain mission-critical UNIX systems and enterprise storage infrastructure
• Install, configure, and maintain IBM AIX systems (LPARs, VIOS, NIM)
• Administer and maintain enterprise storage systems, with a focus on HPE Alletra platforms
• Participate in incident response and maintain documentation for systems, configurations, and procedures

AIX and Storage Administrator

Bookkeeper

• Manage bank feeds, synchronize, review, categorize, and reconcile transactions.
• Enter, update, and maintain the general ledger in compliance with GAAP.
• Perform reconciliations for bank accounts and other balance sheet accounts.
• Process bills, categorize expenses, and ensure purchase orders are matched from ConnectWise PSA.
• Review, process, and send invoices through ConnectWise Manage PSA.
• Oversee the Accounting Board in ConnectWise Manage PSA.
• Enter and reconcile payroll transaction data into QuickBooks.
• File state sales tax and California e-waste tax returns.
• Manage month-end close processes, including prepaids, COGS, depreciation, fixed assets, and other adjustments.

Full Charge Bookkeeper

Accounting Manager

• Optimize workflow and company efficiency as a Bookkeeper
• Handle accounts receivable, accounts payable, invoicing, payroll, and reporting
• Respond to customer inquiries and requests by phone or email
• Maintain accurate financial records using QuickBooks and ConnectWise

• Assist with setup, configuration, and migration of client workloads to Microsoft Office 365 and SharePoint.
• Troubleshoot help desk tickets related to SharePoint, Office 365, Azure, Hyper-V, and clustered server environments.
• Resolve issues remotely using screen sharing and remote access tools.
• Participate in on-call rotation.
• Document all work performed in the ticketing system and ensure it is consistently updated.
• Monitor and manage server performance, applying corrective measures as needed.

Marketing Associate

L2 Helpdesk Technician

AIX and Storage Administrator

Full Charge Bookkeeper

Accounting Manager

Tier 2 Helpdesk Tech (Advanced Support Tech)