ScalableOS

IT Support

• Assist with setup, configuration, and migration of client workloads to Microsoft Office 365 and SharePoint.
• Troubleshoot help desk tickets related to SharePoint, Office 365, Azure, Hyper-V, and clustered server environments.
• Resolve issues remotely using screen sharing and remote access tools.
• Participate in on-call rotation.
• Document all work performed in the ticketing system and ensure it is consistently updated.
• Monitor and manage server performance, applying corrective measures as needed.

Tier 2 Helpdesk Tech (Advanced Support Tech)