ScalableOS

Project Manager

• Manage full project lifecycle: intake, kickoff, planning, execution, monitoring, and closeout
• Ensure alignment between approved sales scope and delivery execution
• Maintain project schedules, milestones, risk registers, and documentation
• Coordinate and manage scope changes and formal change orders
• Ensure adherence to project delivery standards and documentation requirements
• Coordinate engineering resources across Helpdesk, Projects, and Cybersecurity teams
• Collaborate with Service Managers and Team Leads to balance project work with operational commitments
• Forecast resource capacity needs and proactively escalate constraints
• Serve as the primary point of contact for clients during active projects
• Lead project kickoff meetings and recurring status updates
• Proactively manage expectations when risks, delays, or scope changes arise
• Deliver executive-level communications, especially for enterprise and regulated clients
• Monitor project budgets, labor utilization, and gross margin performance
• Ensure billable hours align with approved estimates
• Escalate financial risks and margin concerns early
• Coordinate billing milestones and support accurate percent-complete tracking
• Partner with Sales during project handoffs to validate scope clarity
• Work closely with Solution Architects and Engineers on technical risk alignment
• Support Account Managers in maintaining strong client relationships
• Maintain accurate project records in ConnectWise or equivalent PSA systems
• Ensure technical documentation is complete prior to project closure
• Contribute to continuous improvement of project templates, workflows, and delivery standards

Service Delivery Project Manager

Frontend Engineer

• Design, develop, and maintain full-stack web applications using C#/.NET Core (backend) and React.js (frontend)
• Build and optimize RESTful APIs and backend services
• Write clean, scalable, and maintainable code following best practices
• Perform debugging, performance tuning, and application optimization
• Collaborate with product, QA, and design teams in an Agile/Scrum environment
• Participate in code reviews and technical discussions

C#/React Engineer

Analyst

• Provide first and second-level support for Microsoft 365, Active Directory, Intune, and Azure.
• Troubleshoot and resolve issues related to Windows Servers, DNS, DHCP, and TCP/IP.
• Support client onboarding/offboarding processes, including user account and permissions management.
• Monitor systems, perform patching, and apply preventative maintenance.
• Document incidents, requests, resolutions, and technical processes accurately.
• Escalate complex issues to senior engineers or specialized teams as needed.
• Assist in the implementation of security initiatives, including MFA and endpoint protection.
• Provide professional, client-facing communication to ensure positive end-user experiences.
• Contribute to projects, migrations, and system improvements as required.

Analyst, Enterprise Service Desk

Security Engineer

• Tier 2/3 support for Windows and macOS workstation operating systems
• Diagnose and resolve complex endpoint, application, and access issues
• Manage endpoint lifecycle: provisioning, hardening, patching, and decommissioning
• Administer Google Workspace and Microsoft 365 User provisioning/deprovisioning
• Enforce endpoint security baselines and least-privilege principles
• Support Windows Server environments (Active Directory, DNS, Group Policy, file services)
• Participate in security incidents and after-action reviews

Senior Helpdesk Analyst – Endpoint Security Engineer

Procurement

• Support IT and engineering projects by managing the purchasing process for hardware, software, and software licenses
• Track procurement activities from initial quotes through project completion
• Ensure accurate documentation, valid pricing, and timely communication with vendors and internal teams
• Optimize purchasing opportunities, coordinating bids, and maintaining detailed records across multiple projects simultaneously
• Monitor the status of hardware, software, and software licenses
• Ensure favorable pricing by putting products out to bid to various vendors
• Track all aspects of the procurement process for multiple projects simultaneously
• Communicate the status of the projects with both vendors and internal teams

Procurement Specialist

Digital Marketing

• Design, develop, deploy, and maintain websites (front-end and back-end as required)
• Manage hosting environments, domains, DNS, SSL, backups, and performance optimization
• Build, optimize, and manage Google Ads campaigns (Search, Display, retargeting)
• Implement on-page and technical SEO (site structure, metadata, page speed, indexing)
• Monitor analytics and performance metrics (Google Analytics, Search Console, Ads reporting)
• Create and edit web and marketing graphics as needed
• Manage and optimize social media platforms with a focus on growth and engagement

Web Developer, Digital Marketing Specialist

Manager

• Manage the activities and responsibilities of the service delivery team
• Provide technical assistance to the team and ensure service and support to clients
• Act as the first line of technical support for customers
• Assist in the planning, monitoring, and troubleshooting of desktops, servers, and networks
• Respond to customer tickets and document troubleshooting steps
• Visit customer sites, resolve issues and maintain relationships with customers
• Design and maintain process documentation for the service delivery team
• Ensure services are delivered profitably and in accordance with agreed SLAs
• Conduct account management duties by maintaining client relationships

Service Desk Manager

Human Resources

• Manage and support all human resources functions across the organization
• Ensure smooth employee onboarding and offboarding
• Administer compensation and benefits programs
• Maintain employee records and foster positive employee relations
• Ensure compliance with Philippine labor laws and contribute to employee engagement initiatives

HR Generalist

Engineer

• Troubleshoot end user connectivity from/to office and datacenters.
• Support and troubleshoot on premise client network stack including switches, routers, access points, and circuits e.g. DIA’s and P2P.
• Be able to support any specific client requirements for voice/video/security from 3rd party Vendors.
• Create, manage, and troubleshoot next-generation firewall rules sets from vendors including Palo Alto, Meraki, and Juniper Networks.
• Support IPSec VPNs with a variety of hardware, policy-based routing and a variety of cloud based computing and multi-site, multi-platform connectivity.
• Be able to work directly with high profile clients to understand the needs and potential issues they are experiencing with network infrastructure.
• Record all work activities in a timesheet in our ticketing system (ConnectWise).
• Effectively communicate with both clients and peers ensuring timely responses.
• Participate in on-call rotation.