ScalableOS

Senior Helpdesk Analyst – Endpoint Security Engineer

ScalableOS

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Job Level

Senior

Tech Stack

DNSMacOS

About the role

  • Tier 2/3 support for Windows and macOS workstation operating systems
  • Diagnose and resolve complex endpoint, application, and access issues
  • Manage endpoint lifecycle: provisioning, hardening, patching, and decommissioning
  • Administer Google Workspace and Microsoft 365 User provisioning/deprovisioning
  • Enforce endpoint security baselines and least-privilege principles
  • Support Windows Server environments (Active Directory, DNS, Group Policy, file services)
  • Participate in security incidents and after-action reviews

Requirements

  • 5+ years in Helpdesk, Desktop, or Endpoint Support (MSP experience strongly preferred)
  • Hands-on experience with: Google Workspace administration, Microsoft 365 administration, Windows Server and Windows workstation operating systems, MacOS support
  • Experience working with: EDR platforms, RMM platforms, Application control / endpoint hardening tools
  • Strong troubleshooting methodology and root-cause analysis skills
  • Comfortable operating within SLAs and escalation frameworks
  • Strong written documentation and technical communication skills
  • Proven ability to work independently with minimal supervision
  • Sound judgment in security-sensitive environments
Benefits
  • Health insurance
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows operating systemsmacOSGoogle Workspace administrationMicrosoft 365 administrationWindows ServerActive DirectoryDNSGroup Policyendpoint hardeningtroubleshooting
Soft Skills
troubleshooting methodologyroot-cause analysistechnical communicationindependent worksound judgment