ScalableOS

Service Desk Manager

ScalableOS

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

AWSAzureDNSFirewalls

About the role

  • Manage the activities and responsibilities of the service delivery team
  • Provide technical assistance to the team and ensure service and support to clients
  • Act as the first line of technical support for customers
  • Assist in the planning, monitoring, and troubleshooting of desktops, servers, and networks
  • Respond to customer tickets and document troubleshooting steps
  • Visit customer sites, resolve issues and maintain relationships with customers
  • Design and maintain process documentation for the service delivery team
  • Ensure services are delivered profitably and in accordance with agreed SLAs
  • Conduct account management duties by maintaining client relationships

Requirements

  • 5+ years of experience in IT network administration and support
  • Solid understanding of LANs, VLANs, VPNs, and firewalls
  • Experience supporting Windows Server operating systems, Active Directory, DNS, DHCP, and Group Policy
  • Strong knowledge of desktop operating systems, printers, and applications
  • Technical certifications and commitment to ongoing training, including A+, Network+, Security+, CCNA, Microsoft, CEH, ITIL, Project+, Azure, and AWS
  • Authorization to work for any employer in the United States without sponsorship
  • Outstanding written and verbal communication skills
  • Ability to perform well under pressure in a fast-paced environment
Benefits
  • Professional development opportunities
  • Work-from-home arrangement
  • Night shift schedule
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT network administrationLANsVLANsVPNsfirewallsWindows ServerActive DirectoryDNSDHCPGroup Policy
Soft Skills
technical assistancecustomer supporttroubleshootingclient relationship managementprocess documentationcommunicationability to perform under pressureorganizational skills
Certifications
A+Network+Security+CCNAMicrosoftCEHITILProject+