Program Specialist

• Provide collaborative support to Fellows, Group Managers, and other leaders in Program and Advisory Services
• Coordinate program needs across a variety of stakeholders
• Support Fellows and Group Managers in reporting progress to external partners
• Lead grant research and maintain database integrity
• Support the creation and implementation of the Fellows Alumni Network
• Lead special projects and support general Advisory Services initiatives

Program Specialist – Fellows Program

Salesforce Administrator

• Lead the administration, optimization, and continuous improvement of SBP’s Salesforce environment
• Manage system configuration, resolve complex issues, and lead platform enhancements
• Partner with stakeholders to improve workflows, reporting, and overall system usability
• Own responsibility for Salesforce platform administration
• Serve as the primary Salesforce partner to stakeholders, leading discovery, scoping, and solution design
• Own delivery of projects from concept through implementation and continuous improvement
• Maintain data quality, governance, and overall system reliability
• Develop user documentation, training materials, and support resources

Senior Salesforce Administrator

• Own responsibility for Salesforce platform administration, ensuring performance, scalability, security, and data integrity
• Design and implement workflows, automation, and system enhancements aligned with business needs
• Maintain system architecture across Salesforce and integrated tools, including evaluation of third-party solutions
• Serve as the primary Salesforce partner to stakeholders, leading discovery, scoping, and solution design
• Translate business needs into clear, actionable system requirements and implementation plans
• Partner with cross-functional teams on priorities, scope, and expectations throughout the project lifecycle
• Create clarity and direction in evolving or ambiguous environments
• Own delivery of projects from concept through implementation and continuous improvement
• Provide consistent follow-through, clear communication, timely delivery, and high responsiveness on commitments
• Continuously identify opportunities to improve processes and system usage
• Maintain data quality, governance, and overall system reliability
• Manage data imports, exports, deduplication, and ongoing database maintenance
• Ensure reporting accuracy and dependable system outputs
• Develop user documentation, training materials, and support resources
• Promote adoption of Salesforce tools and processes across the organization.