Sayari

Implementation Specialist

• You will build and lead the Customer Engineering function at Sayari, unifying our forward-deployed engineers, delivery consultants, solutions consultants, delivery analysts, the EDD team, the Tradecraft function, and customer health capability under a single operating model.
• You will own the end-to-end technical customer experience from the first proof-of-value through multi-year production deployment.
• You will partner with the Tradecraft Principal to build the institutional knowledge engine that makes Sayari's domain expertise durable and scalable.
• You will report to the COO and sit at the leadership table where customer strategy is set.
• This role carries direct accountability for an organization spanning Government and Commercial business units, with the mandate to create a unified customer-facing function that has clear delineation between commercial accountability (sales, AMs) and value delivery accountability (Customer Engineering).
• This is a building role. You will inherit talented people spread across several functional homes and bring them together into a cohesive team with clear identity, shared metrics, and a unified operating cadence.
• You will absorb and reshape the customer success function into an embedded capability focused on customer health and adoption intelligence.
• You will partner with the Tradecraft Principal to connect GTM expertise back to Product, R&D, and Marketing in a structured, compounding way.

VP of Customer Engineering