VP of Customer Engineering

Sayari

Build and lead the Customer Engineering function at Sayari, focusing on technical customer experience and unifying diverse engineering roles.

Posted 4/22/2026full-timeRemote • 🇺🇸 United StatesLead💰 $250,000 - $275,000 per yearWebsite

About the role

Key responsibilities & impact

You will build and lead the Customer Engineering function at Sayari, unifying our forward-deployed engineers, delivery consultants, solutions consultants, delivery analysts, the EDD team, the Tradecraft function, and customer health capability under a single operating model.
You will own the end-to-end technical customer experience from the first proof-of-value through multi-year production deployment.
You will partner with the Tradecraft Principal to build the institutional knowledge engine that makes Sayari's domain expertise durable and scalable.
You will report to the COO and sit at the leadership table where customer strategy is set.
This role carries direct accountability for an organization spanning Government and Commercial business units, with the mandate to create a unified customer-facing function that has clear delineation between commercial accountability (sales, AMs) and value delivery accountability (Customer Engineering).
This is a building role. You will inherit talented people spread across several functional homes and bring them together into a cohesive team with clear identity, shared metrics, and a unified operating cadence.
You will absorb and reshape the customer success function into an embedded capability focused on customer health and adoption intelligence.
You will partner with the Tradecraft Principal to connect GTM expertise back to Product, R&D, and Marketing in a structured, compounding way.

Requirements

What you’ll need

15+ years of professional experience in technical delivery, professional services, or customer engineering, with at least 7–10 years in a senior leadership role overseeing multi-disciplinary teams.
Proven track record of managing and scaling organizations of 40+ headcount, including Forward Deployed Engineers (FDEs), Solutions Consultants, and Technical Analysts.
Demonstrated success acting as a "Connector/Translator" who bridges the gap between technical constraints and commercial goals, making complex engineering concepts legible to non-technical stakeholders.
Deep experience navigating the distinct procurement cycles and compliance needs of both Government agencies and Global Enterprise customers.
Extensive experience managing Services P&L, with a focus on billable utilization and maintaining a disciplined cost of services between 2–6% of revenue.
Expertise in "Knowledge Codification"—the ability to transform individual "Tradecraft" and key-person dependencies into institutional capability through structured frameworks and automated training.
Significant experience in B2B SaaS or Data Intelligence, specifically in environments where the product is a platform and value is unlocked through expert application and integration.
Proven ability to drive "Time-to-Value Compression," designing end-to-end technical engagement lifecycles from initial proof-of-value to multi-year production deployments.
Possess "Builder Energy" and a "Starter" orientation, with a history of prototyping new organizational structures and operating models in ambiguous, high-growth settings.
Strong technical credibility and depth, allowing you to partner effectively with engineers to identify "bad scopes" and ensure technical projects remain high-margin.
A consistent record of attracting and retaining top-quartile talent, maintaining low voluntary turnover (<15%), and building clear career architectures for technical sub-functions.
High-stakes communication skills, with the ability to earn trust during deep-dives with engineers and in strategic presentations to the Board of Directors.

Benefits

Comp & perks

100% fully paid medical, vision, and dental for employees and their dependents
Generous time off; we observe all US federal holidays, close our office for a winter break (12/24-12/31), in addition to granting 18 PTO days and 10 sick days
Outstanding compensation package; competitive commissions for revenue roles and bonuses for non-revenue positions
A strong commitment to diversity, equity, and inclusion
Eligibility to participate in additional benefits such as 401k match up to 5%, 100% paid life insurance (up to $100,000 coverage),, and parental leave
A collaborative and positive culture - your team will be as smart and driven as you
Limitless growth and learning opportunities

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Hard Skills & Tools

technical deliverycustomer engineeringmanaging Services P&Lbillable utilizationKnowledge CodificationB2B SaaSData IntelligenceTime-to-Value Compressionend-to-end technical engagement lifecyclestechnical project management

Soft Skills

leadershipteam buildingcommunicationconnector/translatortrust buildinghigh-stakes communicationattracting talentretaining talentprototypingstrategic thinking