Saviynt

Platform Engineer

• Key player in ensuring 24x7x365 smooth operation of Saviynt’s Enterprise Identity Cloud.
• Maintain the stability, performance, and reliability of our platform.
• Strong pod-level troubleshooting skills in AKS/EKS.
• Analyze application and DB (RDS, MySQL) performance issues.
• Oversee the monitoring of our SaaS applications and underlying infrastructure.
• Participate and contribute in on-call escalations with a strong operational mindset.
• Proactively communicate with customers on technical issues.
• Manage the full lifecycle of alerts, incidents, and service requests.
• Develop, implement, and maintain operational procedures, runbooks, and knowledge base articles.
• Collaborate with backend engineering and development teams to troubleshoot complex issues.

Platform Support Engineer