Platform Support Engineer
Saviynt
full-time
Posted on:
Location Type: Hybrid
Location: Bengaluru • India
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About the role
- Key player in ensuring 24x7x365 smooth operation of Saviynt’s Enterprise Identity Cloud.
- Maintain the stability, performance, and reliability of our platform.
- Strong pod-level troubleshooting skills in AKS/EKS.
- Analyze application and DB (RDS, MySQL) performance issues.
- Oversee the monitoring of our SaaS applications and underlying infrastructure.
- Participate and contribute in on-call escalations with a strong operational mindset.
- Proactively communicate with customers on technical issues.
- Manage the full lifecycle of alerts, incidents, and service requests.
- Develop, implement, and maintain operational procedures, runbooks, and knowledge base articles.
- Collaborate with backend engineering and development teams to troubleshoot complex issues.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 2-5 years of experience in IT/Cloud operations and application support (specifically Java apps), with knowledge of cloud infrastructure (AWS and Azure).
- Strong experience with application support (Java, Grails, Hibernate) and performance analysis in a production environment.
- Strong understanding of cloud computing concepts, architectures, and services on both AWS and Azure platforms.
- Working knowledge of containerization and orchestration technologies, specifically Kubernetes.
- Experience managing and troubleshooting network connectivity, including VPNs.
- Familiarity with monitoring tools and practices.
- Hands-on experience with log management and analysis tools, preferably Elastic Search.
- Working knowledge of database systems, preferably MySQL.
- Excellent problem-solving, analytical, and troubleshooting skills with a data-driven approach.
- Strong communication (written and verbal), interpersonal, and presentation skills.
- Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.
- Experience in developing and documenting operational procedures and runbooks.
Benefits
- Competitive total rewards package
- Learning and tremendous opportunities to grow and advance in your career
- Potential eligibility for discretionary bonus plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
JavaGrailsHibernateMySQLAWSAzureKubernetescontainerizationperformance analysistroubleshooting
Soft Skills
problem-solvinganalytical skillstroubleshooting skillscommunication skillsinterpersonal skillspresentation skillsability to work under pressuretime managementcollaborationoperational mindset
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Information TechnologyBachelor's degree in Engineering