Saviynt

Senior Community Forums Coordinator

Saviynt

full-time

Posted on:

Location Type: Hybrid

Location: Bengaluru • India

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Job Level

Senior

Tech Stack

Cloud

About the role

  • Strategic planning, launch, and continuous improvement of the Saviynt community forums to align them with business goals.
  • Manage day-to-day operations of the community platform, ensuring technical performance, feature functionality, and content governance are maintained.
  • Develop and implement engagement programs, moderation policies, and content strategies to drive participation and positive user experience.
  • Collaborate with Product, Support, and Marketing teams to integrate community insights into business processes and product development cycles.
  • Monitor and analyze community KPIs (e.g., active users, engagement rate, self-service deflection) and report on performance to stakeholders.
  • Identify, recruit, and empower community advocates and super-users to contribute valuable content and support their peers.
  • Ensure all community activities and content adhere to company brand standards and legal guidelines.

Requirements

  • 2+ years of professional experience in a Project Lead, Community Management, or similar role.
  • Bachelor’s degree in Communications, Marketing, Business, Computer Science, a related field, or equivalent practical experience.
  • Experience managing communities on the Khoros Platform or similar community engagement software (e.g., Salesforce Experience Cloud, inSided, Higher Logic).
  • Demonstrated ability to drive a community strategy from concept through execution and optimization.
  • Strong experience with analytics and reporting tools to measure community health and business impact.
  • Advanced skills in Google Slides for clear and compelling presentation of community strategy and performance.
  • Excellent written and verbal communication skills, with a focus on building relationships with technical and non-technical users.
  • Exceptional project management, organization, and problem-solving skills.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
community managementanalyticsreportingproject managementcontent strategyengagement programsmoderation policiesKhoros PlatformSalesforce Experience CloudGoogle Slides
Soft skills
communicationrelationship buildingorganizationproblem-solvingcollaborationleadershipstrategic planninguser experience focusempowermentadaptability