Savista

Senior Manager, Patient Eligibility

Savista

full-time

Posted on:

Location Type: Hybrid

Location: Dallas • Illinois • Missouri • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $80,000 - $100,000 per year

Job Level

Senior

About the role

  • Serve as the primary operational leader for one or more major clients within multiple regions, managing $3.6M+ in revenue and/or multiple service lines.
  • Own day-to-day client relationships, ensuring service level agreements (SLAs), quality standards, and performance expectations are met.
  • Lead client meetings as appropriate; prepare, review, and present weekly and monthly operational reports.
  • Proactively identify service risks, performance gaps, or potential contractual concerns and escalates appropriately.
  • Partner in new client implementations, including operational planning, staffing models, training coordination, and go-live support.
  • Drive continuous improvement initiatives to enhance client satisfaction and operational outcomes.
  • Act as an escalation point for complex cases, working with internal and external stakeholders to resolve issues promptly.
  • Oversee workflow management, productivity, and quality assurance processes to ensure timely and accurate processing of eligibility accounts.
  • Ensure adherence to QA standards; review audit results, implement remedial training and/or corrective actions, and monitor sustained improvement.
  • Develop, refine, and enforce policies and procedures to align with regulatory, compliance, and client requirements.
  • Identify opportunities to improve processes, leverage technology, and enhance eligibility workflows.
  • Monitor compliance with HIPAA, Medicaid, Charity Care, Disability, and other regulatory guidelines.
  • Accountable for operational financial performance, including revenue, expense management, and margin optimization.
  • Review monthly P&L statements and partner with the General Manager or Vice President to address variances and implement improvement strategies.
  • Support annual budgeting and forecasting processes.
  • Lead, mentor, and develop a multi-layered eligibility team, including several supervisors and managers and their direct reports, ensuring alignment with organizational goals, operational standards, and performance expectations.
  • Establish team performance expectations aligned with organizational and client goals.
  • Monitor team and individual performance and quality metrics, providing regular feedback and implement corrective action and performance improvement plans as necessary.
  • Oversee hiring, onboarding, performance management, coaching, corrective actions, and terminations in partnership with HR.
  • Manage workforce planning, scheduling, overtime oversight, travel expenditures, and resource allocation to ensure productivity and coverage standards are achieved.
  • Ensure colleagues receive appropriate training, tools, and development opportunities to perform effectively.

Requirements

  • Bachelor’s degree in business management, healthcare administration or equivalent combination of education and experience.
  • Minimum 5+ years of progressive experience in healthcare eligibility, revenue cycle, Medicaid, Disability, and/or Charity Care services.
  • Minimum 5+ years of people leadership experience managing large teams (30+ colleagues).
  • Proven ability to build and maintain strong client relationships, balancing service excellence with adherence to contractual agreements and operational standards.
  • Strong knowledge of regulatory requirements within healthcare financial assistance programs.
  • Financial acumen with experience reviewing budgets, revenue, and expense performance.
  • Strong ability to handle multiple competing priorities.
  • Advanced proficiency in Microsoft Excel and reporting tools.
  • Strong analytical, organizational, and communication skills.
  • Proven ability to lead teams, manage change, and drive results in a client-facing environment.
Benefits
  • Health insurance
  • Flexible work hours
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
healthcare eligibilityrevenue cycle managementbudgetingfinancial performanceperformance managementquality assuranceprocess improvementdata analysisregulatory compliancestaffing models
Soft Skills
client relationship managementleadershipcommunicationorganizational skillsanalytical skillsproblem-solvingteam developmentchange managementperformance feedbackmulti-tasking