SavATree

Customer Experience Specialist

SavATree

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • SavATree is building a specialized customer experience organization designed to deliver consistent, responsive, and premium service across all markets.
  • The Customer Experience Specialist serves as the first point of contact for prospective & existing customers.
  • This role is responsible for responding to inbound phone calls and web inquiries, conducting consultative discovery, documenting customer needs in CRM, and scheduling high-quality appointments for Sales Arborists.
  • This role is critical to driving organic growth and customer experience.
  • Every interaction must reflect the SavATree brand—professional, knowledgeable, friendly, and efficient—while helping customers understand the value of our services and confidently commit to an appointment.

Requirements

  • Minimum 2 years of experience in phone- and email-based customer service
  • Friendly, professional phone voice and interactions
  • Strong verbal and written communication skills
  • Experience navigating CRM systems (Microsoft Dynamics experience preferred but not required)
  • Comfort using telephony systems and contact center technology
  • Ability to multitask, document accurately, and manage time effectively
  • Customer-first mindset with strong attention to detail.
  • Experience in appointment setting or consultative selling environments (preferred)
  • Experience in home services or premium consumer service industries (preferred)
  • Experience working in a performance-driven contact center environment (preferred)
  • Demonstrated success in a remote or hybrid working environment (preferred).
Benefits
  • Equal Opportunity Employer and a Drug-Free Workplace
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceCRM systemsappointment settingconsultative sellingmultitaskingdocumentationtime management
Soft Skills
verbal communicationwritten communicationfriendly interactionsprofessionalismattention to detailcustomer-first mindset