Satellite Office

Prescription Support Specialist

Satellite Office

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Respond to patient enquiries via email, SMS, and phone
  • Provide clear updates regarding prescriptions, orders, and delivery timelines
  • Manage concerns relating to delayed or unprocessed orders
  • Ensure professional, empathetic communication at all times
  • Assist practitioners with patient-related queries
  • Escalate clinical matters appropriately
  • Ensure smooth communication between practitioners and pharmacy
  • Monitor prescription processing and medication dispatch
  • Liaise with pharmacy partners regarding delays or order issues
  • Escalate urgent medication delays (especially 2+ week cases)
  • Manage all cases within the ticketing system
  • Maintain accurate notes and status updates
  • Ensure tickets move through pipeline stages correctly
  • Verify patient details where required (e.g. IHI, Medicare alignment)
  • Follow all Standard Operating Procedures (SOPs)
  • Maintain high accuracy in documentation and communication
  • Identify recurring issues (e.g. pharmacy delays, inactive IHI, onboarding friction) and share insights

Requirements

  • Strong written English communication
  • High attention to detail
  • Ability to manage workload independently
  • Proactive problem-solving
  • Comfortable working in a fast-paced remote environment
  • Experience in healthcare, SaaS, or customer support preferred
  • Experience using CRM systems (HubSpot preferred).
Benefits
  • You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
  • You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
  • You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
  • You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
  • You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
strong written communicationhigh attention to detailindependent workload managementproactive problem-solvingempathetic communication