Sasser Family Companies

Operations Supervisor – Field Services

Sasser Family Companies

full-time

Posted on:

Location Type: Office

Location: Little Rock • United States

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About the role

  • Responsible for managing the day-to-day operational performance of a railcar repair operations
  • Accountable for leading and managing railcar repair events via direct contact with customer base while ensuring a positive financial return on tasks performed
  • Ensure safety; quality and environmental responsibilities are realized
  • Responsible in staff development, succession planning, and motivating site personnel to achieve all strategic business objectives
  • Set an example and conduct activities consistent with the core values of CFRS contributing to a positive environment for communication, empowerment, and continuous improvement
  • Lead all employees in the safety initiatives and adhere to all railcar safety procedures
  • Supervise and direct a workforce of between 1 to 20 employees in the mechanical servicing of railcar rolling stock in accordance with established quality control, engineering, safety, and customer standards while complying with established repair schedules
  • Ensure that the location/workforce is managed, so that key performance measurements meet or exceed budgeted goals and standards
  • Plan, organize and supervise production in accordance with priority goals and availability of resources to ensure adequate and timely customer service needs are met
  • Perform in-process quality inspections
  • Utilize technical experience, expertise, and problem-solving abilities to achieve and maintain a quality repair
  • Maintain an efficient workforce by training, counselling, and motivating staff
  • Ensure that all necessary documents, including regulatory, are accurate and completed on a timely basis
  • Ensure the appropriate applications of the labor time collection, quality standards, safety rules as well as other mobile site work rules as defined by the Company
  • Assist in employee personnel matters including hiring, recognition, development, discipline, training, and termination
  • Coordinate reporting with all necessary personnel, key functional groups include customers, engineers, estimators, supply vendors, material supervisors, and site management
  • Ensure that the facility meets and operates within all applicable CFRS, local, state, and federal regulations in safety, environmental, labor, and transportation.
  • Coordinates repair activities to meet the quality requirements of customers, CFRS, and all regulatory agencies
  • Promote the repair facility within the community through involvement and support to projects that enhance the living standards of the community.

Requirements

  • Associate degree (A.A.) or equivalent from two-year college or technical school
  • Proficient in Microsoft Office Suit and BRC generation software/ shop operating system
  • Ability to deliver high level of customer service via phone and face to face interaction
  • Strong knowledge of computer applications including, but not limited to, Microsoft Office suite, and Workforce Now (ADP) to manage accurate work team time accounting
  • Basic AAR auditor training
  • AAR Advanced Auditor certification
  • Basic Finance and Accounting knowledge (KPIs, income statements, budgeting, margin, NOC, etc.)
  • Effective Interviewing technique
  • Ability to conduct effective performance reviews
  • Experience in Lean Sigma
  • Participate in internal/external training, TBD by management
  • Team player
  • Effective listening skills
  • Highly effective communication skills verbally and in writing.
  • Proven leadership track record.
Benefits
  • Comprehensive medical, dental, and vision insurance plans, including HSA and FSA accounts with employer contributions toward HSA
  • 100% Company-paid disability and life insurance plans
  • 401K plan with company match PLUS additional end-of-year funding
  • Paid vacation time (tiered based on tenure), as well as personal time, sick days and summer half days for certain roles
  • 10 paid holidays annually
  • Paid parental leave for new parents, as well as a monetary gift towards a 529 education account
  • Confidential Employee Assistance Program
  • Training and tuition reimbursement
  • Community service opportunities, charity match opportunities, employee recognition programs, and many celebrations!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
railcar repairquality controlproblem-solvingin-process quality inspectionsbudgetingLean Sigmaperformance reviewscustomer servicetime accountingAAR auditor training
Soft Skills
staff developmentmotivationcommunicationteam playereffective listeningleadershiporganizational skillscustomer interactioncounselingsuccession planning
Certifications
AAR Advanced Auditor certificationBasic AAR auditor training