Sasser Family Companies

Operations

• Responsible for managing the day-to-day operational performance of a railcar repair operations
• Accountable for leading and managing railcar repair events via direct contact with customer base while ensuring a positive financial return on tasks performed
• Ensure safety; quality and environmental responsibilities are realized
• Responsible in staff development, succession planning, and motivating site personnel to achieve all strategic business objectives
• Set an example and conduct activities consistent with the core values of CFRS contributing to a positive environment for communication, empowerment, and continuous improvement
• Lead all employees in the safety initiatives and adhere to all railcar safety procedures
• Supervise and direct a workforce of between 1 to 20 employees in the mechanical servicing of railcar rolling stock in accordance with established quality control, engineering, safety, and customer standards while complying with established repair schedules
• Ensure that the location/workforce is managed, so that key performance measurements meet or exceed budgeted goals and standards
• Plan, organize and supervise production in accordance with priority goals and availability of resources to ensure adequate and timely customer service needs are met
• Perform in-process quality inspections
• Utilize technical experience, expertise, and problem-solving abilities to achieve and maintain a quality repair
• Maintain an efficient workforce by training, counselling, and motivating staff
• Ensure that all necessary documents, including regulatory, are accurate and completed on a timely basis
• Ensure the appropriate applications of the labor time collection, quality standards, safety rules as well as other mobile site work rules as defined by the Company
• Assist in employee personnel matters including hiring, recognition, development, discipline, training, and termination
• Coordinate reporting with all necessary personnel, key functional groups include customers, engineers, estimators, supply vendors, material supervisors, and site management
• Ensure that the facility meets and operates within all applicable CFRS, local, state, and federal regulations in safety, environmental, labor, and transportation.
• Coordinates repair activities to meet the quality requirements of customers, CFRS, and all regulatory agencies
• Promote the repair facility within the community through involvement and support to projects that enhance the living standards of the community.

Operations Supervisor – Field Services

• Set an example and conduct activities consistent with the core values of CFRS contributing to a positive environment for communication, empowerment, and continuous improvement.
• Lead all employees in the safety initiatives and adhere to all railcar safety procedures.
• Supervise and direct a work force of between 1 to 20 employees in the mechanical servicing of railcar rolling stock in accordance with established quality control, engineering, safety, and customer standards while complying with established repair schedules.
• Ensure that the location/workforce is managed, so that key performance measurements meet or exceed budgeted goals and standards, i.e., efficiency, net income, labor hours, delays, cross-over, etc.
• Plan, organize and supervise production in accordance with priority goals and availability of resources to ensure adequate and timely customer service needs are met.
• Perform in-process quality inspections.
• Communicate location performance to site personnel to ensure consistent and efficient production flow.
• Utilize technical experience, expertise, and problem-solving abilities to achieve and maintain a quality repair.
• Maintain an efficient work force by training, counselling, and motivating staff.
• Ensure that all necessary documents, including regulatory, are accurate and completed on a timely basis.
• Ensure the appropriate applications of the labor time collection, quality standards, safety rules as well as other mobile site work rules as defined by the Company.
• Assist in employee personnel matters including hiring, recognition, development, discipline, training, and termination.
• Maintain an adequate quantity of all necessary material and supplies required to operate the repair facility in keeping with safety, quality, productivity, cost, and economic earnings.
• Coordinate reporting with all necessary personnel, key functional groups include customers, engineers, estimators, supply vendors, material supervisors, and site management.
• Ensure that the facility meets and operates within all applicable CFRS, local, state, and federal regulations in safety, environmental, labor, and transportation.
• Coordinates repair activities to meet the quality requirements of customers, CFRS and all regulatory agencies.
• Promote the repair facility within the community through involvement and support to projects that enhance the living standards of the community.
• Participate with bids and quotes for railcar repairs/projects.
• Interacts with Customers to ensure satisfaction, manage customer expectations, and set agreed upon production goals.
• Ensure site assets are maintained proactively.
• Maintain an adequate quantity of all necessary material and supplies required to operate an efficient repair operation in keeping with safety, quality, productivity, cost, and economic earnings.

QA Engineer

• Oversee the quality assurance programs within the CF Rail Services by ensuring the program is maintained and executed in accordance with the Association of American Railroads (AAR), manual of standards and recommended practices, specification for quality, and related AAR rules and technical standards.
• Continuously review quality assurance standards, reports and all related documents for compliance.
• Implement solutions for improving current programs to ensure regulatory requirements and customer expectations are met.
• Monitor company quality standards and requirements on all work that is performed.
• Perform audits to ensure established quality standards are adhered to.
• Assist in coordinating, and actively participating in quality audits, customer audits, M-1003, M-1002, FRA/AAR, etc.
• Review and analysis of data collected during internal/external audits, NCRs, in-process and outbound inspections.
• Provide detailed report to operations team.
• Participate in quality related investigations and communicate appropriate findings to operations team.
• Ensure that all nonconforming conditions are addressed through corrective and preventable actions.
• Assist in follow up on corrective actions issued from nonconforming conditions; assist facility leadership team to determine root cause.
• Partner with local team to implement appropriate corrective and preventative actions, ensuring that all corrective actions are completed timely.
• Oversee employee certification and training requirements.
• Oversee equipment maintenance and calibration compliance.
• Work closely with Operation leadership team, as well as other production supervision to resolve any matters that affect the quality of the repair work performed at their location.
• Wear PPE in appropriate areas.

QA Supervisor

Manager

• Manage and maintain job code rates, labor standards, and repair time expectations across all CFRS locations
• Develop, update, and standardize work templates to ensure consistency, accuracy, and ease of use
• Serve as the Tank Car Subject Matter Expert, providing guidance on tank car repairs, regulatory requirements, and technical best practices
• Conduct field service inspections to verify repair accuracy, assess conditions, and support customer needs
• Prepare complete, accurate, and competitive RFP responses, job bids, and customer proposals
• Analyze labor, material costs, historical performance, and market trends to develop profitable pricing structures
• Support Sales and Operations by providing technical pricing guidance and repair scope clarification
• Create and manage project codes, structures, and workflows to support repair programs and customer-specific requirements
• Audit BRCs (Billing Repair Cards) for accuracy, completeness, and alignment with AAR, FRA, and customer standards
• Ensure consistency in documentation, repair classifications, and labor application across the network
• Identify discrepancies or inefficiencies and recommend corrective actions
• Communicate network loading requirements and capacity considerations to help balance workflows across CFRS facilities
• Support forecasting, planning, and scheduling by providing clear repair scope and labor standard data
• Lead or support assigned projects related to the Keystone operating system upgrade
• Collaborate with IT, Operations, and Finance to optimize system workflows, templates, and data structures
• Identify opportunities to streamline processes, enhance visibility, and improve reporting capabilities
• Partner with Operations, Sales, Quality, and Finance to ensure alignment between technical standards and business objectives
• Provide training, guidance, and support to shop personnel, supervisors, and managers on repair standards and pricing practices
• Act as a subject matter resource for technical inquiries from customers, regulatory bodies, and internal teams.

Operations Supervisor – Field Services

Operations Supervisor – Field Services

QA Supervisor

Senior Manager, Repair Standards – Technical Services