SAS - Scandinavian Airlines

Manager

• Analyze, forecast and oversee all airport, navigation, and infrastructure charges, including landing fees, ATC fees, passenger charges, and security charges.
• Monitor regulatory developments (EU, ICAO, national authorities) and ensure compliance with relevant charging frameworks.
• Represent SAS in airport consultations and relevant industry working groups.
• Identify and drive cost reduction initiatives and process improvements related to user charges. Advise internal stakeholders on revenue optimization to maximize profit.
• Support or lead negotiation processes related to user charges.
• Collaborate with relevant internal stakeholders to ensure accurate and timely forecasting, budgeting, and reporting of all user-charge cost items.

Charges Manager

Product Manager

• Translate business needs and requirements into clear, actionable user stories and technical specifications.
• Work in close partnership with the Business Product Manager(s) to align product vision, roadmap, and priorities across the assigned product portfolio.
• Own the digital scope of the product, ensuring alignment with UX, UI, security, accessibility, and platform standards.
• Collaborate closely with the Scrum Master on sprint ceremonies and team ways of working, contributing to planning, retrospectives, and continuous improvement.
• Collaborate closely with designers, engineers, QA, and DevOps to ensure consistent, timely, and high-quality deliveries.
• Continuously monitor customer feedback, analytics, and technical performance to drive iterative product improvements.
• Coordinate the resolution of technical debt and ensure long-term maintainability of digital solutions.
• Prioritize and manage the digital product backlog in sync with the Business Product Manager(s) and other IT Product Owners having requests, clearly communicating goals and requirements to delivery teams.
• Ensure that all digital touchpoints comply with accessibility standards, data protection policies, and cybersecurity requirements.
• Support the team in removing blockers and enabling efficient collaboration and delivery.
• Serve as the central point of contact for digital product performance and improvement planning.
• Engage stakeholders across Digital & IT and relevant business units to align on delivery timelines, requirements, and dependencies.

Product Owner

Software Engineer

• Lead end-to-end technical development, with a primary focus on frontend technologies.
• Oversee the design, implementation, and optimization of robust, scalable, and secure applications.
• Define and maintain a long-term vision and roadmap for applications within the technology stack, in alignment with domain architecture.
• Together with the Product Owner, align application strategy with business objectives, user needs, and evolving technology trends.
• Drive the adoption of modern engineering practices including use of AI, CI/CD pipelines, and test automation.
• Ensure all applications comply with relevant regulations, security policies, and industry standards.
• Champion strong cybersecurity practices throughout the application lifecycle.
• Ensure high availability, scalability, and resilience of critical systems.
• Oversee and continuously improve application performance monitoring, observability, and alerting.
• Participate hands-on in development to support teams in solving complex technical challenges.
• Promote the use of modular, maintainable, and reusable code to increase development efficiency.
• Elevate software quality by advocating best practices, conducting code reviews, and facilitating knowledge sharing.
• Act as a coach and mentor for both offshore and onshore development teams, fostering collaboration and shared ownership.
• Cultivate a culture of continuous learning, innovation, and technical excellence across the development community.
• Ensure disciplined use of tooling to achieve effective communication, documentation, and traceability across the product lifecycle.

Lead Developer – Loyalty

Analyst

• Resource budget and 5Y/3Y long term business plan.
• Monthly forecast iterations and budget follow ups.
• Proactively identify, assess, present and support in key business improvement opportunities.
• Business partner to key stakeholders.

Charges Manager

Product Owner

Lead Developer – Loyalty

Resource Analyst – Long Term Planner