Field Service Engineer
Sartorius
full-time
Posted on:
Location Type: Office
Location: Barcelona • Spain
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About the role
- Provide service and customer support during field and in-house visits or dispatches
- Manage all on-site installation, repair, maintenance and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Ensure the timely and correct documentation of processes
- Operate vehicle in a safely manner and use field automation systems
- Follow all company's filed procedures and protocols
- Cooperate with technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations / briefings
- Contact customers concerning processes of the customer file
- Build positive relationships with customers
Requirements
- Technical degree or better in electronics or equivalent technical school
- Minimum 2 years of proven field service experience in the biotechnology and pharmaceutical area
- Ability to troubleshoot, test, repair and service technical equipment
- Ability to work flexible shifts and to adapt to changing work schedules
- High customer orientation
- Team spirit
- Familiarity with mobile tools and applications
- Good command of spoken and written English
- Knowledge in IT, network configuration, software installation would be a plus
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingtestingrepairingservicing technical equipmentdocumentationfield automation systemsnetwork configurationsoftware installation
Soft Skills
customer orientationteam spiritcommunication
Certifications
technical degreeequivalent technical school