Sardine

Senior Strategic Account Manager

Sardine

full-time

Posted on:

Location Type: Hybrid

Location: United States

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Salary

💰 $150,000 - $180,000 per year

Job Level

Senior

About the role

  • Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
  • Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.
  • Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.
  • Speak knowledgeably and advise on best practices relating to fraud and compliance
  • Build, monitor, and communicate KPIs to clients.
  • Provide strategic analysis and critical thinking as we plan long-term expansion.
  • Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.

Requirements

  • You've 10+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's
  • 5+ years of domain experience in compliance, fintech, or AML/KYC
  • Your analytical skills are second to none; you excel at number crunching and drawing insights
  • You are proficient in using business intelligence tools
  • You're capable of translating complex strategies into actionable processes and outcomes
  • You're a natural at building relationships and collaborating with others
  • You've got strong presentation skills for both virtual and in-person meetings with various stakeholders
  • You've previous customer-facing experience, preferably with a technical product
  • You're an exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders
  • You constantly think about ways to improve processes
  • You love making customers more efficient as much as we do!
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
API integrationbusiness intelligence toolsrisk managementfraud analysiscomplianceAMLKYCstrategic analysisproject managementdata analysis
Soft Skills
relationship buildingcollaborationpresentation skillscritical thinkinganalytical skillscustomer successproblem solvingcommunicationprocess improvementstakeholder management