Sappi

Inside Sales

• Inside Sales Associates oversee all aspects of the order management process for their assigned customer accounts, from initial customer interest to final delivery.
• Associates operate as an extension of the Outside Sales team to maximize product sales, deliver world-class customer service, and optimize order profitability.
• Viewed as a partner in our customer’s business, ensures a quality customer experience by developing customer relationships, acting as a resource for information, responding quickly to requests, and solving problems efficiently.
• Ensures that customer and order information are complete when manually entering orders, or reviewing orders that are electronically submitted.
• Partners with Outside Sales to ensure customer satisfaction, engages in selling activity such as proactive communication of Sappi information and initiative.

Inside Sales Associate

Engineer

• Responsible for the day to day analysis and optimization of logistics operations.
• Ensures that the processes, technology, and/or infrastructure to support the efficient and cost-effective execution of distribution are in place.
• Develops business cases that evaluate transportation routes, modes and rates, warehouse and transportation operations, and distribution requirements planning.
• Focus on building relationships with customers and logistics service providers.
• Troubleshoots operational issues to ensure timely and cost effective delivery to customers.
• Works with procurement services to evaluate and purchase logistic services and works with legal and financial staff to ensure compliance.
• Responsible for the accuracy and quality of the flow of material through the various distribution channels and physical inventory.

Inside Sales Associate

Logistics Engineer I – III