Sapio Sciences

Solutions Engineer

• Stay up to date with new platform enhancements and functionalities
• Develop and maintain a deep understanding of Sapio Sciences’ products and services
• Collaborate with the Sapio Sciences team to understand customer requirements and processes
• Design and deploy solutions using an agile approach
• Advise customers on best practices to optimize deployment success
• Utilize JIRA to track project progress, manage tasks, and monitor team capacity
• Ensure tickets are properly estimated, assigned, and updated
• Accurately estimate tasks and resource requirements to support project planning
• Effectively manage the complexities of working on multiple projects simultaneously
• Provide third-tier support post-implementation
• Document customer feedback and address issues
• Support Project Managers in delivering customer projects
• Maintain meticulous documentation of all Solution Architect-related deployment services
• Foster an environment of open, transparent communication

Solutions Architect

Project Manager

• Prime Sapio Science deployments and major enhancement projects
• Own the success of deployments from project kick-off to go live.
• Manage multiple projects whilst coordinating the team to keep them on track.
• Advise the customer on Sapio Science best practice, ensure the deployment is best placed to succeed.
• Follow Sapio Sciences agile deployment methodology wherever possible ensuring regular customer communication touch points are in place.
• Develop detailed project plans to guide the customer and internal teams through the engagement. Ensure time, budget, quality, and success criteria are met for each project.
• Regularly evaluate progress vs plan raising issues in a timely fashion to ensure corrective action plans are quickly put in place.
• Work to ensure that all Sapio teams are well briefed prior to any deployment and maintain a highly professional customer engagement.
• Work closely with the Head of Programs to ensure appropriate internal resource allocation is achieved across projects.
• Document customer feedback and ensure issues are addressed to provide the best customer experience and ultimate success of the project.
• Work closely with the Sapio Sciences global PM team to establish scalable processes and methods of working across the Customer Success PM organization including supporting IT tools.
• Meticulously manage all PM related deployment services documentation.

Project Manager, Life Sciences – SAAS

Business Analyst

• Sapio Sciences is on a mission to accelerate scientific drug discovery and high-throughput clinical and diagnostics for our clients and partners. The Sapio team consists of expert and highly collaborative scientists, software developers, and professionals passionate about providing a best-in-class lab informatics platform and industry-specific solutions.
• The Sapio platform makes it easy for scientists, laboratory, and bio/informatics professionals to streamline and manage their end-to-end laboratory operations, from instrument data integration to workflow and experiment setup to sample and materials management, data management, and scientific data analysis and reporting.
• Working at Sapio: we’re not just building lab informatics solutions. We’re creating tools made for the scientist and motivated to make the world a better place.
• We understand that lab informatics is about more than managing data or connecting workflows. It’s about making life easier for the scientist and making scientific progress faster for everyone. Our platform delivers the levels of configurability, usability and insight that scientists have only ever dreamed of.
• We’re a team of scientists, developers and innovators who question convention and stay focused on what matters most - advancing drug discovery science. We challenge the status quo and respond to the needs at the heart of science with powerful solutions that are simple to use, effortless to evolve and downright easy to love.
• As part of the Sapio team, you’ll work in a collaborative and forward-thinking environment where your ideas are valued, your growth matters and your work makes a difference.
• We’re proud to partner with leading labs around the world, from ambitious start-ups to global organisations, who trust Sapio to support discovery, development and diagnostics with industry-first science-aware solutions
• About the role: An experienced Scientific Business analyst you will be confident working in Life Sciences to consultatively define, implement and help support our solution to the delight of our customers. You will have a deep knowledge of LIMS, ELN and SDMS products and their application within the Laboratory setting.
• The working location: We are open to considering someone based in either the US or in the UK (so long as you have the right to work in either of these countries).
This will be a primarily remote position, with up to 30% travel expected to client sites, and in-person team meetings on a quarterly basis (subject to Business needs).

Solutions Architect

Project Manager, Life Sciences – SAAS

Business Analyst – Scientific