SAP

Project Manager - Service Delivery

SAP

full-time

Posted on:

Origin:  • 🇺🇸 United States • Ohio, Pennsylvania

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Salary

💰 $87,000 - $149,200 per year

Job Level

SeniorLead

Tech Stack

ERP

About the role

  • Simultaneous management of multiple complex projects throughout the project life cycle by tracking progress and reporting results to core team members and other stakeholders.
  • Demonstrated capability leading multiple large, high complexity and/or strategic projects and teams.
  • Lead & manage Customer Service (CS) projects, ensuring timely & budget-conscious delivery while meeting all project objectives.
  • Utilize appropriate tools for comprehensive project management, including planning, execution, documentation, and communication.
  • Develop and maintain detailed project plans, schedules, and budgets, tailored to customer/project specific requirements.
  • Support Customers by navigating them through the Innomotics processes & contacts.
  • Lead all aspects of assigned VIP & TSA Customer business.
  • Apply project management & engineering expertise to resolve project challenges and provide technical guidance throughout the project life cycle.
  • Monitor project performance, identify potential risks, and implement effective mitigation strategies.
  • Ensure projects comply with industry standards, safety regulations and company policies focused on Environmental, Health and Safety.
  • Leads all aspects of project communications (reporting, correspondence, meetings, etc.)
  • Requests and supervises the project team
  • Ensures that all project deliverables & requirements are complete
  • Forecasts (with team) and handles risks & opportunities
  • Leads change orders, warranty claims, PO updates, cost controls, forecasting & invoicing.
  • Next level of support above tactical project management to ensure positive customer experience
  • Coordinates installation, commissioning, troubleshooting, site support, and training efforts
  • Verifies, requests, and acquires customer acceptance of the system
  • Maintains lessons learned throughout the entirety of the project
  • Closes the project at completion and archives project files
  • Executes a variety of additional project management activities and support.
  • Maintains and monitors project costs & margin throughout project lifecycle
  • Work with the Manager, Finance, & Operations to manage account budgets, forecasts, and financial performance.

Requirements

  • BS Degree in Project Management, Business, Engineering, or related field
  • 10+ years of project management or related experience
  • Proven track record of building and managing client relationships, delivering successful service solutions for industrial applications within scope, on time and on budget
  • Experience working with a cross-functional, geographically dispersed team and customer base and collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions
  • Experience leveraging quantitative assessment and analysis for decision-making and prioritization
  • Ability to quickly learn, understand, and work with new & emerging technologies, methodologies, and solutions as it relates to service projects & deliverables
  • Ability to work in fast paced environment, multi-task, prioritize & handle time efficiently
  • Excellent communication and presentation skills
  • Quality Orientation -accurately checking processes and task requirements for the project
  • Potential for 15% travel based on customer requested meetings and support Preferred Knowledge/Skills, Education, and Experience:
  • Master’s Degree or MBA Preferred or extensive equivalent experience
  • Electrical/Industrial Equipment Knowledge: Engineering or Technical background
  • Variable frequency drives, motor & motor controller experience
  • PLC/SCADA, Automation & Control, HMI, Industrial process control, Motors/Drives
  • Proven track record of complex Project Management experience: Nuclear, Power Gen, Oil/Gas
  • Proficient in Microsoft Office programs
  • Demonstrated customer service experience, negotiations, SAP or Similar ERP Experience