Santander

Director

• Leading a portfolio of corporate clients, driving growth through acquisition, relationship management, and retention in line with Santander’s strategic priorities.
• Developing tailored funding and lending solutions that meet client needs, collaborating with internal teams including Credit Risk, Portfolio Management, and Treasury.
• Acting as a trusted adviser, building deep, long-term relationships with clients and business introducers while enhancing Santander’s profile in the marketplace.
• Managing risk effectively, ensuring compliance with credit policies, regulatory frameworks, and financial crime standards while maintaining the quality of the portfolio.
• Driving business development activity, proactively identifying new opportunities and supporting the delivery of sustainable revenue growth and profitability targets.
• Providing coaching, performance management, and mentoring to Relationship Managers to build capability and share best practice.
• Championing digital adoption, using platforms such as Salesforce and nCino to deliver efficient onboarding, maintain data integrity, and improve client experience.
• Promoting Santander’s values and culture, acting as an ambassador for the bank and contributing to our goal of being the best bank for clients, colleagues, and communities.

Senior Relationship Director

Manager

• Designing severe but plausible scenarios, leveraging technical knowledge across technology, cyber, data, and third-party environments.
• Maintaining a testing calendar aligned to threat intelligence, vulnerabilities, and regulatory expectations.
• Delivering structured scenario testing exercises, ensuring clear outcomes, insights, and actionable recommendations.
• Integrating testing outputs with Incident & Crisis Management teams, driving improvements in response playbooks and procedures.
• Identifying new vulnerabilities and resilience gaps through testing and analysis of results.
• Supporting remediation tracking and accountability, ensuring issues identified through testing are addressed effectively.
• Contributing to risk reporting, trend analysis, and governance forums to support decision-making.
• Collaborating with stakeholders across business, technology, and risk to embed testing and resilience best practices.

Crisis Management & Communication Manager

• Overseeing the entire lifecycle of data within the organisation from acquisition and storage to analysis and dissemination
• Designing and evolving tooling solutions and data platforms to support Operational Resilience strategy and decision-making
• Developing and maintaining IBS resilience dashboards and visualisations, ensuring clear, actionable insights for stakeholders
• Building and delivering Pillar-level resilience metrics (KRIs) with strong data definitions, controls, and governance
• Designing and implementing data pipelines for ingestion and integration of vulnerability data from multiple sources (e.g. VM tooling)
• Establishing data models, structures, and reporting frameworks to ensure consistency, scalability, and traceability
• Implementing data quality controls and validation processes to ensure accuracy, completeness, and reliability of MI outputs
• Enabling data-driven insights and advanced analytics to support resilience, risk identification, and strategic decision-making
• Collaborating with stakeholders to translate business requirements into technical data and reporting solution

Reporting Manager, Tooling

• Oversee the entire lifecycle of data from acquisition to dissemination
• Lead the annual Important Business Services (IBS) refresh and assessment
• Deliver ITOL (Impact Tolerance) calibration using quantitative models
• Design and maintain end-to-end service mapping architecture
• Implement data-led dependency modeling across technology and third-party ecosystems
• Develop mapping data models and integration pipelines for resilience insights
• Establish data quality frameworks and controls
• Drive vulnerability identification through advanced analytics
• Provide SME challenge across technology, cyber, data, and third-party areas.

Senior Relationship Director

Crisis Management & Communication Manager

Reporting Manager, Tooling

Mapping & Vulnerability Manager