Crisis Management & Communication Manager

Santander

Testing, Crisis Management & Communication Manager at Santander driving data-driven scenario testing and resilience integration in operational environments. Supporting crisis events and stakeholder collaboration.

Posted 5/28/2026full-timeMilton Keynes • 🇬🇧 United KingdomLead💰 £55,167 - £82,751 per yearWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Designing severe but plausible scenarios, leveraging technical knowledge across technology, cyber, data, and third-party environments.
Maintaining a testing calendar aligned to threat intelligence, vulnerabilities, and regulatory expectations.
Delivering structured scenario testing exercises, ensuring clear outcomes, insights, and actionable recommendations.
Integrating testing outputs with Incident & Crisis Management teams, driving improvements in response playbooks and procedures.
Identifying new vulnerabilities and resilience gaps through testing and analysis of results.
Supporting remediation tracking and accountability, ensuring issues identified through testing are addressed effectively.
Contributing to risk reporting, trend analysis, and governance forums to support decision-making.
Collaborating with stakeholders across business, technology, and risk to embed testing and resilience best practices.

Requirements

What you’ll need

Experience in operational resilience, scenario testing, crisis management, or risk environments (Required).
Experience designing or supporting testing exercises, simulations, or resilience assessments (Required).
Experience working with technology, cyber, or operational risk teams (Required).
Experience supporting regulatory, audit, or compliance activities (Preferred).
Undergraduate degree in Risk, Technology, Cybersecurity, Data, or related field, or equivalent experience (Preferred).
English (Required).
Understanding of scenario testing methodologies and resilience frameworks (IBS, ITOL) (Required).
Knowledge of technology systems, dependencies, and data flows (Required).
Strong analytical capability to interpret testing outcomes and identify vulnerabilities (Required).
Experience with risk reporting, MI, and governance processes (Required).
Familiarity with incident and crisis management frameworks and processes (Required).
Knowledge of operational risk frameworks and regulatory expectations (Preferred).
Strong analytical thinking and problem-solving capability (Required).
Ability to translate testing outcomes into actionable business insights (Required).
Strong stakeholder engagement and collaboration skills (Required).
Ability to challenge constructively and influence outcomes (Required).
Strong communication skills, particularly in high-pressure environments (Required).

Benefits

Comp & perks

30 days’ holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year
£6,000 car allowance per year
Company funded individual private medical insurance
Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
Share in Santander’s success by saving or investing in our share plans.
Competitive rewards that reflect the real impact you make and the value you bring.
Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

scenario testingoperational resiliencecrisis managementrisk reportingregulatory complianceanalytical capabilityresilience frameworkstesting methodologiesdata flowsvulnerability identification

Soft Skills

analytical thinkingproblem-solvingstakeholder engagementcollaborationcommunicationinfluencing outcomesconstructive challengeactionable insightsdecision-makinghigh-pressure communication