Santander

Branch Operations Manager

Santander

full-time

Posted on:

Location Type: Office

Location: Flourtown • Pennsylvania • United States

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Salary

💰 $38,250 - $64,000 per year

About the role

  • Ensure the branch operates efficiently and securely while delivering exceptional customer experiences.
  • Oversee risk controls by ensuring compliance with policies, procedures, and regulatory requirements.
  • Enhance customer experience by ensuring smooth transaction processing and resolving issues promptly.
  • Serve as a trusted expert, providing clarity on policies and guidance on execution.
  • Build and maintain strong relationships with customers.
  • Conduct cash counts and maintain accurate audit logs.
  • Assist colleagues in achieving their developmental goals.

Requirements

  • High school diploma, GED or equivalent education - Required.
  • 3+ Years Demonstrated successful experience in branch banking or a related operations/support function - Required.
  • 12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Operations Manager role.
  • 18+ Months Cash handling experience - Required.
  • 18+ Months Customer service experience within a high volume, fast paced and constantly changing environment - Required.
  • Proficient in cash handling and maintaining audit logs.
  • Excellent customer service skills.
  • Proven ability to build relationships and enhance customer experience.
  • Strong problem-solving skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Computer proficiency and basic math skills.
Benefits
  • Competitive rewards package
  • Health insurance
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
cash handlingaudit logsbranch banking operationstransaction processing
Soft Skills
customer servicerelationship buildingproblem-solvingability to manage multiple priorities
Certifications
high school diplomaGED