Manager, Claims & Fraud Operations
Santander
full-time
Posted on:
Location Type: Remote
Location: Florida • Massachusetts • United States
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Salary
💰 $82,500 - $142,500 per year
About the role
- Lead, coach, and develop a team of fraud investigators and senior specialists.
- Establish performance standards aligned to SLA, QA, regulatory, and loss mitigation objectives.
- Monitor investigative quality and ensure consistent application of fraud policies and procedures.
- Drive a high-performance culture focused on accountability, risk awareness, and continuous improvement.
- Provide escalation guidance and decision support on high-risk or complex fraud matters.
- Oversee after-hours fraud event rotation and escalation protocols.
Requirements
- Bachelor's Degree or equivalent work experience - Required.
- 5+ Years Banking experience preferably in operations and/or fraud prevention. - Required.
- Prior leadership or supervisory experience preferred.
- Strong working knowledge of BSA requirements, SAR referral standards, and regulatory expectations.
- Demonstrated experience managing high-volume investigative teams.
- Knowledge of fraud detection systems, payment processing systems, and operational back-end platforms.
- Experience working with law enforcement and supporting litigation or prosecution cases.
- Strong analytical, reporting, and risk assessment skills.
- Excellent written and verbal communication skills.
- Proven ability to influence cross-functional stakeholders and drive change.
Benefits
- Competitive rewards package
- Health insurance
- Retirement plans
- Paid time off
- Professional development
- Wellness programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
fraud detection systemspayment processing systemsanalytical skillsreporting skillsrisk assessment skills
Soft Skills
leadershipcoachingcommunicationinfluencingaccountabilitycontinuous improvement
Certifications
Bachelor's Degree