Santander

Branch Operations Manager

Santander

full-time

Posted on:

Location Type: Office

Location: Monroe Township • New Jersey • United States

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Salary

💰 $38,250 - $64,000 per year

About the role

  • Ensure the branch operates efficiently and securely while delivering exceptional customer experiences.
  • Oversee risk controls by ensuring compliance with policies, procedures, and regulatory requirements.
  • Enhance the customer experience by ensuring smooth transaction processing and resolving issues promptly.
  • Build and maintain strong relationships with customers to elevate their banking experience and foster loyalty.
  • Support the teller line, use coaching tools, and provide feedback to ensure efficient and accurate transactions.
  • Utilize data-driven decision-making to improve branch performance and operational efficiency.

Requirements

  • High school diploma, GED, or equivalent education - Required.
  • 3+ Years Demonstrated successful experience in branch banking or a related operations/support function - Required.
  • 12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Operations Manager role.
  • District Executive, District Operations Manager and Region President endorsement of performance - Required.
  • 18+ Months Cash handling experience - Required.
  • 18+ Months Customer service experience within a high volume, fast paced and constantly changing environment - Required.
  • Proficient in cash handling and maintaining audit logs.
  • Strong problem-solving skills with a proactive approach to issue resolution.
  • Proficient in using digital tools and technology to enhance customer engagement.
  • Strong knowledge of company policy, compliance regulations, risk management and loss prevention.
Benefits
  • Competitive salary
  • Fair and competitive rewards package
  • Benefits designed to support you and your family
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
cash handlingaudit logsdata-driven decision-makingbranch banking operationstransaction processingrisk managementcompliance regulationsloss prevention
Soft Skills
problem-solvingcustomer servicerelationship buildingcoachingfeedback provisionproactive issue resolution
Certifications
high school diplomaGED