Santander

Technical Operations Specialist II

Santander

full-time

Posted on:

Location Type: Office

Location: São Paulo • Brazil

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About the role

  • Serve as the focal point for complex operations and relationships with sensitive clients, ensuring operational continuity and acting as a facilitator between Commercial, Operations and Risk areas, mediating client problem resolution in a simple, personal and fair manner.
  • Structure and monitor inbound and outbound transactions for non-resident investors, ensuring client satisfaction and compliance with current legislation.
  • Act as intermediary in relationships with different clients, delivering personalized and technically informed service with a focus on problem resolution.
  • Provide support to the Operations Desk in critical cases, ensuring speed in processing and mitigation of operational errors.
  • Act as mediator in escalated critical cases, seeking effective solutions to satisfy the client while preserving the institution's reputation in the market.
  • Coordinate communication with Commercial, Operations and Compliance areas to ensure the best possible client experience.

Requirements

  • Proactive problem-solving: ability to identify issues and propose solutions.
  • Client focus: streamline the foreign exchange journey for the client.
  • Emotional intelligence: ability to perform under pressure with respect, empathy and firmness.
  • Effective communication: ease in navigating and positively influencing different teams.
  • Experience in foreign exchange operations.
  • Solid knowledge of current foreign exchange regulations.
  • Strong communication and negotiation skills.
  • Advanced English for interfacing with foreign clients and custodians.
Benefits
  • Variable Compensation (Profit Sharing + Bonus)
  • Health and Dental Insurance
  • Meal and Food Allowances
  • Complementary Pension Plan
  • Life Insurance
  • Childcare/Babysitting Allowance
  • Gympass or Totalpass
  • Transportation Voucher
  • Nascer Program
  • Be Healthy — program that encourages healthier habits
  • PAPE — Specialized Personal Support Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
foreign exchange operationsknowledge of foreign exchange regulations
Soft Skills
proactive problem-solvingclient focusemotional intelligenceeffective communicationstrong communication skillsnegotiation skills