Santander

Technical Operations Specialist III

Santander

full-time

Posted on:

Location Type: Office

Location: São Paulo • Brazil

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About the role

  • Act as the primary point of contact for complex operations and sensitive client relationships, ensuring operational flow and serving as a facilitator between Commercial, Operations and Risk teams, mediating the resolution of clients' issues in a simple, personal and fair manner.
  • Structure and monitor inbound and outbound fund flows for non-resident investors, ensuring client satisfaction and compliance with applicable foreign exchange regulations.
  • Manage relationships with various clients, providing personalized and technical support focused on problem resolution.
  • Provide support to the Operations Desk in critical cases, ensuring rapid processing and mitigation of operational errors.
  • Act as a mediator in escalated critical cases, seeking effective solutions to satisfy the client while preserving the institution’s reputation in the market.
  • Coordinate communication with Commercial, Operations and Compliance areas to ensure the best client experience.

Requirements

  • Solution-oriented proactivity: ability to identify problems and propose solutions.
  • Client focus: streamline the foreign exchange journey for the client.
  • Emotional intelligence: ability to perform under pressure with respect, empathy and firmness.
  • Effective communication: ease in navigating and positively influencing different teams.
  • Experience in foreign exchange (FX) operations.
  • Solid knowledge of current foreign exchange regulations.
  • Strong communication and negotiation skills.
  • Advanced English for interfacing with foreign clients and custodians.
  • Relevant certifications (ABT, FEB600, PQO, CPA, etc.).
  • Knowledge of data tools (Excel, BI, AI, etc.).
  • Spanish.
Benefits
  • Variable compensation (profit sharing + bonus)
  • Health and dental insurance
  • Meal and food allowance
  • Supplementary pension plan
  • Life insurance
  • Childcare subsidy (daycare/babysitter allowance)
  • Gympass or Totalpass membership
  • Transportation voucher
  • Nascer program
  • Be Healthy — program that encourages healthier habits
  • PAPE — specialized personal support program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
foreign exchange operationsforeign exchange regulationsproblem resolutionclient support
Soft Skills
solution-oriented proactivityclient focusemotional intelligenceeffective communicationstrong communication skillsnegotiation skills
Certifications
ABTFEB600PQOCPA