Client Support Analyst
Santander
full-time
Posted on:
Location Type: Remote
Location: Connecticut • Massachusetts • United States
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Salary
💰 $45,750 - $79,000 per year
About the role
- Provide day-to-day support and service to assigned Santander clients via telephone and email
- Identify opportunities to enhance client relationships through services and products
- Conduct follow-up on all paperwork submitted
- Handle daily customer requests such as account opening, wire processing, and transfers
- Troubleshoot and investigate customer issues and onboard new clients
- Support Relationship Managers by answering calls and preparing packages
- Prepare and distribute weekly reports and assist with Compliance requested items
Requirements
- Exceptional communication skills (verbal, written, presentation, and interpersonal)
- Proven customer service/relations skills
- Bachelor's Degree or equivalent work experience - Required
- 3+ years of customer service, business process, or project management experience - Required
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Strong analytical and problem-solving skills
- Experience in Microsoft Office products is preferred
Benefits
- Competitive rewards package
- Health insurance
- Paid time off
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicebusiness processproject managementanalytical skillsproblem-solving skills
Soft Skills
communication skillsinterpersonal skillsability to manage multiple tasksability to meet deadlines
Certifications
Bachelor's Degree