Client Support Associate
Santander
full-time
Posted on:
Location Type: Remote
Location: Connecticut • Massachusetts • United States
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Salary
💰 $58,125 - $97,500 per year
About the role
- Ensure client's needs are managed to the highest level of satisfaction
- Collaborate with internal operational and portfolio management to address client needs
- Proactively offer creative solutions to improve or enhance client experience
- Participate and sometimes lead projects as needed
Requirements
- Bachelor's Degree or equivalent work experience - Required
- Bilingual (Spanish/English) - Required
- 5+ Years Customer service, Business process, or Project Management experience - Required
- 3+ Years Experience in Microsoft Office (Outlook, Excel, and Word) - Required
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Proven customer service/relations skills
- Knowledge of bank products, procedures and customer service
Benefits
- Health insurance
- 401(k)
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft OfficeExcelWordOutlookProject ManagementBusiness Process
Soft Skills
customer serviceclient relationscollaborationproblem-solvingmultitaskingdeadline management
Certifications
Bachelor's Degree