Team Lead – Operations, Neurology
WashU IT
Claims and Fraud Operations Specialist
Santander
full-time
Posted on:
Location Type: Remote
Location: Remote • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $40,500 - $64,000 per year
Job Level
Mid-LevelSenior
About the role
- Performs routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities
- Will be tasked with making decisions on disputed transactions and/or suspect activity flagged for investigative review
- Performs other such duties as assigned including troubleshooting operational issues
- Participates in projects requiring coordination with other teams
- Manages competing priorities in an accurate and timely manner
- Analyzes current fraud trends and provides input into rules and parameters
- Develops and maintains Policy and Procedure Manuals
- Completes governmental reports such as SAR
- Investigates fraud claims involving ACH, Pre-authorized drafts, altered check, forged endorsements, unauthorized third party transfers, elder fraud, identity theft or other operations fraud issues
- Researches discrepancies, accumulates all necessary information and takes appropriate action to stop, and where possible, prevent fraud and identity theft losses
- Reviews daily reports for unauthorized share activity
- Maintains case files and works with law enforcement agencies and internal departments
- Enters fraud cases in the case management system
- Reports suspicious activity as required by the Bank Secrecy Act
- Assists in the preparation of filing bonded claims and un-bonded charge off recommendations
- Conducts daily new business and member account and/or changed account review and due diligence actions in compliance with the USA Patriot Act Member Identification Program (MIP)
Requirements
- Bachelor's Degree or equivalent work experience
- 0+ Years Experience in loss prevention, fraud, regulatory compliance, fraud prevention or security area preferably in financial services
- Working knowledge of loss and fraud detection/prevention principals, multiple fraud areas, compliance and regulatory issues related to the department and/or company
- Working knowledge of fraud systems such as Lexus Nexus, Targus, Tran Union TLO
- Knowledge and experience with root cause analysis
- Solid analytical, interpretive and problem solving skills
- Ability to analyze diverse information and develop strategy recommendations
- Excellent customer service and communication skills, both verbal and written
- Excellent organization skills
- Solid ability to multi-task
- Solid knowledge of department computer applications and systems
- Proficient in MS Office Applications.
Benefits
- Santander Benefits - 2025
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
fraud detectionfraud preventionregulatory complianceroot cause analysisdata analysiscase managementreport writingpolicy developmentACH transactionsidentity theft investigation
Soft skills
analytical skillsproblem solvingcustomer servicecommunication skillsorganizational skillsmulti-taskingdecision makingteam coordinationattention to detailtime management
Certifications
Bachelor's Degree
