Sans

Director

• Own hardware product development end-to-end, leading programs from concept through EVT, DVT, PVT, and mass production while maintaining the timeline, decision-making, and quality bar at each stage
• Act as the product owner for hardware development, translating company priorities and product requirements into clear direction for factory partners and external engineering firms
• Partner cross-functionally with internal and external partners across operations, firmware and software development, and industrial design to define product requirements, resolve tradeoffs, and ensure hardware decisions support the full product experience
• Lead a rigorous development process that includes design reviews, FMEA, and strong DfX discipline across cost, manufacturability, reliability, supply chain, and quality
• Co-own factory and supplier relationships in Asia in partnership with Director of Operations, building strong operating rhythms with current partners, holding them accountable to Sans standards, and helping identify new partners as the product line expands
• Oversee prototyping, testing, validation, and issue resolution to ensure products meet performance, reliability, and manufacturability requirements before launch
• Own hardware compliance and certification across FCC, CE, UL, and UK PSTI requirements, and work with outside partners to ensure products are properly tested and documented
• Serve as the senior point person for hardware-related field issues, helping diagnose root causes, prioritize fixes, and drive corrective action with partners when problems arise after launch
• Contribute to product strategy and roadmap decisions by bringing a practical view on technical feasibility, cost, development complexity, and launch timing
• Drive clarity across active programs so leadership has a clear view of status, risks, tradeoffs, and critical path
• This is a senior individual contributor role that will own Sans' hardware product development function, with the goal of building and leading our Hardware Product team as we grow

Director of Hardware Product Development

Ecommerce

• Own the Sans digital experience, evolving the site beyond transactional ecommerce toward the “Sans in every room” vision. Develop and own the roadmap and lead the digital product and UX strategy. Collaborate with creative on site content strategy (e.g. how-to videos, positioning, etc.)
• Define the ecommerce vision and multi-quarter roadmap, identifying the highest-impact levers to drive revenue, conversion, and retention. Own and optimize vendor / tech landscape for .com, leading RFPs, negotiations, etc.
• Define and lead the mobile app strategy from scratch, establishing the app as a core owned channel for retention and competitive advantage. Set product and UX direction and partner with external engineering (with a path to in-house).
• Develop a deep understanding of customer behavior and friction, using qualitative and quantitative insights to prioritize experience improvements and bring CRO strategy in-house over time.
• Partner with the Head of CX to translate voice-of-customer insights into site and product strategy, directly leading customer research where needed.
• Own the digital execution of sales, product launches, and partnership activations, ensuring cohesive storytelling and flawless on-site experiences.
• Manage the end-to-end customer journey, from first touch through retention. Align CX, Creative, and Marketing (Paid, Lifecycle, Partnerships) around a clear, cohesive experience, and drive internal clarity on what experience Sans is building and why.
• This is a senior individual contributor role that will own the Sans digital customer experience.

Director of Hardware Product Development

Director of E-Commerce, Digital Experience