Omnichannel Operations Manager

Sanofi

full-time

Posted on: 3/12/2026

Location Type: Office

Location: Petaling Jaya • Malaysia

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About the role

Drive execution of omnichannel transformation and capability building strategy in his/her market
Secure standardization of approaches, methodologies, solutions and tools across the BUs
Take agile decisions, ensuring customer centric approach and external perspective and taking the necessary thoughtful risks to balance the maximum satisfaction of our customers with the value added to Sanofi
Oversee the holistic local “orchestration”, maintaining a view of customers experience cross-GBU (digital and non-digital channels) to ensure a best-in-class customer experience
Leading local deployment of Omnichannel transformation programs (Turing, GenAI, new platforms deployment, etc.)

Solid work experience leading Omnichannel, Customer Engagement or Digital Marketing operations
Strong execution skills with proven delivery of outstanding results
Project Management: experience leading transversal projects involving cross functional teams
High persistence and resilience
Omnichannel management experience and expertise, with existing omnichannel projects proficiency (e.g Turing, GenAI)
Strategic analysis and planning, project management, excellent English language knowledge and skills (written and oral), IT knowledge and skills, proven impactful communication, presentation, persuasion, skills ability to work cross-functionally.

Benefits

Equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementstrategic analysisdigital marketingcustomer engagementomnichannel managementexecution skillsIT knowledge

Soft Skills

persistenceresiliencecommunicationpresentationpersuasioncross-functional collaboration