Director, PSS Patient Experience
Sanofi
full-time
Posted on:
Location Type: Office
Location: Morristown • Massachusetts • New Jersey • United States
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Salary
💰 $178,500 - $257,833 per year
Job Level
About the role
- Own patient experience strategy development and execution across enterprise capabilities
- Serve as a trusted strategic advisor to PSS Therapeutic Area and Operations leaders
- Direct market scanning activities to identify patient experience innovation opportunities
- Lead integration of AI driven insights and omnichannel capabilities
- Establish enterprise standards for patient experience innovation
- Develop and drive innovative patient experience solutions
- Lead patient experience initiative evaluation, including experiment design and impact measurement
- Own the development of scalable patient experience roadmaps
- Oversee patient experience strategic planning for new program launches
- Develop and implement patient experience continuous improvement initiatives
- Lead and coordinate cross-functional workstreams
Requirements
- Bachelor's degree in Business, Healthcare Management, Life Sciences, or related field
- 10+ years of progressive experience in pharmaceutical/healthcare industry
- 5+ years of experience in Patient Support Services, patient access, or related patient services functions
- Deep knowledge of PSS landscape including hub services, specialty pharmacy, and patient access pathways
- Demonstrated ability to lead complex transformation initiatives in matrixed environments
- Proven ability to influence without direct authority
- Strong analytical capabilities with experience translating insights into actionable solutions
- Excellent communication and stakeholder management skills
- Advanced degree (PharmD, MBA) preferred
Benefits
- high-quality healthcare
- prevention and wellness programs
- at least 14 weeks’ gender-neutral parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patient experience strategy developmentAI driven insightsexperiment designimpact measurementscalable patient experience roadmapscontinuous improvement initiativesmarket scanningpatient experience solutionscross-functional workstreamstranslating insights into actionable solutions
Soft Skills
strategic advisorleadershipinfluence without direct authorityanalytical capabilitiescommunicationstakeholder managementinnovationcoordinationevaluationplanning
Certifications
Bachelor's degreeadvanced degree (PharmD, MBA)