Consumer Experience Strategy Lead
Sanofi
full-time
Posted on:
Location Type: Hybrid
Location: Cambridge • Massachusetts • New Jersey • United States
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Salary
💰 $133,500 - $192,833 per year
Job Level
About the role
- Deliver CX strategy for R&D transformation : define our experience strategy and measurement frameworks to support R&D's digital evolution
- Lead cross-functional collaboration : Partner with Digital R&D, R&D and engineering teams to integrate CX strategy into product development processes
- Drive Strategic Implementation: Ensure CX initiatives meet milestones while managing resources and mitigating risks under tight deadlines
- Evangelize CX Excellence: Represent and advocate for consumer experience across the organization, influencing product and service strategy direction
- Build Team Capabilities: Mentor CX Strategy team members and contractors, fostering continuous learning and industry awareness
- Champion Digital Transformation: Lead cultural shifts in how CX functions within R&D and broader organizational context. Ensure CX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficiency
Requirements
- Minimum 7-10 years of hands-on CX/UX strategist at a large global enterprise experience, agency, consulting or Start-up/scale-up is a must, in the context of digital product or software design.
- Bachelor's degree or equivalent work experience in Design, HCI, MBA or related field.
- Master’s degree in relevant field a plus.
- Affinity with science (biology, chemistry), scientific background.
- Experienced putting design thinking in practice, end to end.
- Able to question the initial space and the assumptions behind the brief.
- Know how to “open up the solution space” and run ideation sessions.
- Need to articulate the experience strategy and the north star vision and know how to break the north star vision down to identify the MVP.
- Experienced running collaboration and co-creation workshops.
- Experienced creating new products or services from scratch.
- Experienced creating solutions with AI/ML.
- Systems thinking.
- Experienced in mapping complex digital ecosystems and determining how different pieces or applications might fit together, managing multiple international stakeholders.
- High EQ to manage different stakeholders within the organization and understand how to bring them along.
Benefits
- high-quality healthcare
- prevention and wellness programs
- at least 14 weeks’ gender-neutral parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CX strategyUX strategydesign thinkingAIMLproduct developmentdigital product designsystems thinkingcollaboration workshopsco-creation workshops
Soft Skills
cross-functional collaborationmentoringinfluencingstakeholder managementcontinuous learningcultural shift leadershipresource managementrisk mitigationcommunicationproblem-solving
Certifications
Bachelor's degreeMaster's degreeMBA