Divisional Director – Case Management
Sanofi
full-time
Posted on:
Location Type: Office
Location: Cambridge • Massachusetts • New Jersey • United States
Visit company websiteExplore more
Salary
💰 $178,500 - $257,833 per year
Job Level
About the role
- Hire, train, onboard, coach, and manage performance for a team of case managers
- Develop each direct report through inspiring culture, benchmarking excellent performance, consistent coaching from observed patient and HCP engagement, and ongoing feedback
- Monitor KPIs and metrics, working with business partners to adjust priorities and ensure measures are met
- Complete quality call calibration and manage deviations
- Balance caseload coverage and adjust territory workload as needed
- Establish and adhere to budgets while measuring team performance against individual metrics and KPIs
- Maintain up-to-date knowledge of regional/divisional resources and market access landscape
- Demonstrate high-level business acumen and understanding of Sanofi's business model
- Provide the voice of the case management organization to divisional leadership
- Advise cross-functional teams on patient perspectives
- Lead team responsible for acting with urgency and purpose, leading the case management process while balancing individual patient needs with Sanofi Rare Disease business objectives
- Compliantly coordinate the exchange of patient-related information with appropriate internal and external stakeholders
- Record and report Adverse Events and Product Complaints
- Assess risk, evaluate potential for patient case deviation, and communicate contingencies
Requirements
- Bachelor's Degree (general business, health sciences, public policy, or related field)
- 5+ years of patient-facing or high-touch customer interaction/case management experience
- 3+ years of team lead or supervisory experience
- In-depth understanding of health insurance benefits, relevant state and federal laws, and insurance regulations
- Excellent written and oral communication, mediation, and problem-solving skills
- Demonstrated success working in a complex matrix to accomplish goals
- Strong interpersonal skills demonstrating flexibility, persistence, creativity, empathy, and trust
- Computer literacy including data entry and office-based software programs
- Ability to identify and handle sensitive issues, working independently and collaboratively within teams
- Ability to travel up to 10%.
Benefits
- 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
case managementKPI monitoringquality call calibrationbudget managementpatient interactionrisk assessmentdata entryhealth insurance benefitsstate and federal lawsinsurance regulations
Soft Skills
leadershipcoachingcommunicationproblem-solvinginterpersonal skillsflexibilitypersistencecreativityempathytrust
Certifications
Bachelor's Degree