Claims Administrator Team Manager – Salvage
Sanlam
full-time
Posted on:
Location Type: Office
Location: Midrand • South Africa
Visit company websiteExplore more
About the role
- Oversee end-to-end salvage processes (motor and non-motor) from claim initiation to final recovery.
- Implement and maintain salvage best practices, ensuring consistency across all team members.
- Allocate workloads, monitor turnaround times (TATs), and ensure SLAs are met.
- Manage salvage disposal channels (auctions house liaisons).
- Ensure accurate valuation, categorization, and documentation of salvage units.
- Lead, mentor, develop, and performance-manage the salvage team.
- Set team KPIs and monitor daily/ weekly/monthly performance.
- Maintain strong relationships with auction houses, salvage contractors, assessors, and internal claims teams.
- Ensure salvage processes comply with legislation (e.g., Second-Hand Goods Act, POPIA & SAIA code of conduct).
Requirements
- 5+ years’ experience in claims (motor or non-motor), salvage, or loss adjusting
- 2–3 years supervisory or management experience
- Strong understanding of salvage markets, valuation, and disposal processes
- Relevant tertiary qualification in Insurance, Business, Supply Chain, or related field (advantageous)
- RE5 and regulatory FAIS compliance (advantageous depending on company structure)
Benefits
- Opportunities for growth and development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
salvage processesclaims managementvaluationcategorizationdocumentationperformance managementKPI settingworkload allocationturnaround time monitoringdisposal processes
Soft Skills
leadershipmentoringteam developmentrelationship managementcommunication
Certifications
RE5FAIS compliance