Claims Reporting and Salvage Manager
Sanlam
full-time
Posted on:
Location Type: Office
Location: Johannesburg • South Africa
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About the role
- Manage all catastrophe (CAT) reporting for Outsourced Business.
- Communicate newly issued CAT codes to all binder holders.
- Obtain monthly CAT reports from binder holders and consolidate data into a single report.
- Provide increased frequency reporting during large CAT events as required.
- Obtain monthly claims data from binder holders, Santam stakeholders, and salvage service providers.
- Compile consolidated outsourced business claims reports and provide ad-hoc claims data as required.
- Define reporting requirements, provide reporting guidance, and deliver reporting training.
- Act as liaison between binder holders and Santam OB Claims for motor and non-motor salvage management.
- Support data accuracy, manage outstanding salvage documentation, and reduce turnaround times.
- Work closely with Santam Procurement to ensure binder holders use only approved salvage providers.
- Act as liaison officer for all recovered stolen vehicle queries.
- Build and maintain relationships with binder holders and other stakeholders.
Requirements
- Grade 12 (Matric).
- Relevant insurance-related qualification (advantageous).
- 5–7 years’ experience within a short-term insurance claims environment (motor and non-motor).
- Proven experience in claims reporting, data analysis, and stakeholder reporting.
- Sound knowledge of outsourced / binder holder claims environments and mandates.
- Experience in motor and non-motor salvage processes.
- Advanced computer literacy (MS Excel, PowerPoint, Word).
- Experience with reporting automation, data analytics, or AI-driven reporting tools will be a significant advantage.
- Willingness and ability to travel locally.
Benefits
- Santam is committed to diversity, inclusion, and belonging.
- Equal opportunity employer that encourages applications from all backgrounds, including persons with disabilities.
- Commitment to neuro-inclusivity in the workplace.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims reportingdata analysisreporting automationdata analyticsmotor salvage processesnon-motor salvage processesstakeholder reportingdata accuracy managementreporting guidancereporting training
Soft Skills
communicationrelationship buildingliaisonorganizational skillsattention to detailproblem-solvingcollaborationstakeholder managementtraining deliveryadaptability
Certifications
Grade 12 (Matric)insurance-related qualification