Sanlam

Client Services Agent

Sanlam

full-time

Posted on:

Location Type: Office

Location: Midrand • South Africa

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Job Level

Junior

About the role

  • Responsible for inbound/outbound telephonic communication with client base
  • Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base
  • Utilises IT system accurately and ensures that all queries are answered effectively
  • Refers calls to appropriate departments only if unable to solve query appropriately
  • Provides accurate product information to clients in line with standards and protocols

Requirements

  • Grade 12/Standard 10/NQF 4
  • Minimum 12 months Call Centre and administrative experience
  • Minimum 12 months in the STI environment and client services experience
  • RE5 will be an added advantage
Benefits
  • Opportunities for growth and development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer servicecommunicationrelationship buildingproblem solvingquery resolution
Certifications
Grade 12Standard 10NQF 4RE5