Client Service Consultant
Sanlam
full-time
Posted on:
Location Type: Office
Location: Johannesburg • South Africa
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About the role
- Ensuring Quality of work is 95% as required by business standard
- Sales target set out by business to be achieved in line with the growth strategy
- Consistent achievement of agreed productivity
- Ensuring Customer satisfaction, a positive client experience in line with organisational targets
- Ensuring accurate completion of broker requests through first call resolution which requires outbound calling to ensure queries are resolved timeously, as per service level agreement
- Ensuring client service level agreements are met and exceeded
- Excellent time management
- Ensuring good relationships are maintained with our internal and external stakeholders
Requirements
- Matric certificate or equivalent qualification
- FAIS compliant (NQF level 4)
- Experience in short term insurance
- Clear criminal and credit record
- Compliance with FAIS Fit & Proper criteria i.e. minimum experience and competency requirements, which can be obtained while working under supervision
- Computer literate
- Willing to work shifts
- Clean track record in terms of adherence to Quality standard and Compliance
- Consistent target achievement
Benefits
- Professional development opportunities
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
FAIS complianceshort term insurancetime managementfirst call resolutionoutbound callingproductivity achievementcustomer satisfactionbroker request completionservice level agreement adherencequality standard adherence
Soft skills
relationship managementstakeholder engagementorganizational skillscommunication skillsclient experience focusproblem-solvingadaptabilityteam collaborationattention to detailtarget orientation
Certifications
Matric certificateNQF level 4