Client Service Consultant
Sanlam
full-time
Posted on:
Location Type: Office
Location: Johannesburg • South Africa
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About the role
- Ensuring Quality of work is 95% as required by business standard
- Sales target set out by business to be achieved in line with the growth strategy
- Consistent achievement of agreed productivity
- Ensuring Customer satisfaction, a positive client experience in line with organisational targets
- Ensuring accurate completion of broker requests through first call resolution which requires outbound calling to ensure queries are resolved timeously, as per service level agreement
- Ensuring client service level agreements are met and exceeded
- Excellent time management
- Ensuring good relationships are maintained with our internal and external stakeholders
Requirements
- Matric certificate or equivalent qualification
- FAIS compliant (NQF level 4)
- Experience in short term insurance
- Clear criminal and credit record
- Compliance with FAIS Fit & Proper criteria i.e. minimum experience and competency requirements, which can be obtained while working under supervision
- Computer literate
- Willing to work shifts
- Clean track record in terms of adherence to Quality standard and Compliance
- Consistent target achievement
Benefits
- Professional development opportunities
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
FAIS complianceshort term insurancetime managementfirst call resolutionoutbound callingproductivity achievementcustomer satisfactionbroker request completionservice level agreement adherencequality standard adherence
Soft Skills
relationship managementstakeholder engagementorganizational skillscommunication skillsclient experience focusproblem-solvingadaptabilityteam collaborationattention to detailtarget orientation
Certifications
Matric certificateNQF level 4