Sanity.io

Manager, Post-Sales Solution Architecture

Sanity.io

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • You'll lead a post-sales SA team that helps enterprise customers realize deep, lasting value from Sanity.
  • Your focus is on outcomes: successful renewals, expansion into new use cases and business units, and implementations that hold up as customers grow.
  • Setting the team's strategic direction and personally owning your most complex, high-stakes accounts: overseeing implementations, building relationships with customer stakeholders, and navigating the moments where things get hard.
  • Coaching your Solution Architects on how to run value-oriented engagements: listening for what customers actually need, surfacing risks before they become problems, and mapping a clear path to success with Sanity at the center.
  • Hiring, developing, and retaining a skilled SA team that's equally credible with developers, architects, product leaders, and content teams.
  • Evolving the core post-sales motions (onboarding, implementation reviews, expansion discovery, and health monitoring) so customers move from signed to successful quickly.
  • Connecting Sanity's capabilities to customers’ business outcomes: showing customers how structured content, flexible workflows, and the modern content stack unlock faster shipping, better editorial experiences, and scalable growth.

Requirements

  • Experience leading technical ICs in a high-growth environment, ideally with developer-facing or platform products
  • Strong technical foundation—comfortable discussing APIs, data models, front-end frameworks, integrations, and how Sanity fits into a modern content stack alongside hosting providers, ecommerce platforms, web and app frameworks, and analytics tools
  • Track record of driving customer retention and expansion through coaching, process design, and hands-on account ownership
  • Proactive about identifying risks and opportunities across the team’s customer portfolio
  • Clear, inclusive communicator who can build relationships with both internal and customer stakeholders
  • Ability to manage ambiguity and competing priorities without losing focus on what matters most to the customer
  • Familiarity with AI technologies and tooling with a focus on accelerating outcomes
  • Preference for SF based candidates, remote in the United States or Canada is an option
  • 5+ years in solution architecture or technical customer-facing roles
  • 2+ years managing customer-facing, technical teams
Benefits
  • A highly-skilled, inspiring, and supportive team
  • Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth
  • A global, multi-culturally diverse group of colleagues and customers
  • Comprehensive health plans and perks
  • A healthy work-life balance that accommodates individual and family needs
  • Competitive stock options program and location-based salary
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
APIsdata modelsfront-end frameworksintegrationssolution architecturecustomer retentionprocess designaccount ownershipAI technologiestechnical team management
Soft Skills
coachingrelationship buildingclear communicationinclusivityproactive risk identificationmanaging ambiguityprioritizationcustomer focus