Sangoma

Account Manager

Sangoma

full-time

Posted on:

Location Type: Remote

Location: Alabama • Florida • United States

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Tech Stack

CloudVoIP

About the role

  • **What You’ll Do**
  • - Build and maintain strong, long-term relationships with existing customers to ensure high satisfaction and retention
  • - Identify and execute upsell and cross-sell opportunities aligned to customer needs and business objectives
  • - Partner with Sales, Marketing, and Channel teams to drive account growth and deliver exceptional customer experiences
  • - Lead regular account reviews and strategic planning sessions, assessing performance and recommending improvements
  • - Actively manage account activity using CRM tools, tracking pipeline, engagement, and customer feedback
  • - Translate customer feedback and market insights into actionable recommendations for Product and leadership teams
  • - Support the Regional Channel Manager and partners by sharing customer needs, growth strategies, and expansion plans
  • - Serve as a key advocate for the customer while balancing revenue growth and business outcomes

Requirements

  • **What You Bring**
  • - 3+ years of experience in account management, customer success, or client relations, ideally in technology or telecommunications
  • - Knowledge of VoIP, UCaaS, CCaaS, or cloud communications (strong plus)
  • - Proven ability to manage multiple accounts while driving retention and expansion
  • - Excellent communication, negotiation, presentation, and relationship-building skills
  • - Experience using CRM systems, Microsoft Office, and modern sales tools
  • - Strong analytical and problem-solving skills with a customer-centric mindset
  • - Understanding of the channel ecosystem (VARs, agents, MSPs, TSDs) is a plus
  • - Self-motivated, results-oriented, and collaborative
  • - Willingness to travel for customer and partner engagements
Benefits
  • **What We Offer:**
  • - Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
  • - Flexible PTO plan & Company Holidays
  • - Entrepreneurial work environment partnered with high-growth career opportunities
  • - We offer a competitive salary ranging from $to , plus a variable commensurate with years of experience in this specific position and the candidate's location.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successclient relationsVoIPUCaaSCCaaScloud communicationsanalytical skillsproblem-solving skills
Soft Skills
communication skillsnegotiation skillspresentation skillsrelationship-building skillsself-motivatedresults-orientedcollaborative