Sangoma

Senior Director – Centralized Infrastructure Services, Dev Ops

Sangoma

full-time

Posted on:

Location Type: Remote

Location: Canada

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Job Level

Senior

Tech Stack

AnsibleAWSCloudJenkinsKubernetesOpenShiftTerraformVMwareVoIP

About the role

  • Define and evolve Sangoma’s hybrid‑cloud infrastructure and DevOps strategy across on‑prem datacenters and Amazon Cloud Environment and drive a disciplined approach to determining and directing workload placement
  • Lead technology roadmap for all associated technologies, such as Cisco UCS compute, NetApp storage, VMware, OpenShift/Kubernetes, Jenkins, Terraform, Ansible, etc.
  • Partner with engineering, product management, networking, security and support teams to enable various telecommunication UCaaS and CCaaS platforms
  • Drive CI/CD automation, configuration management, instrumentation, and performance optimization.
  • Ensure 24/7 reliability, high availability, lifecycle management, and operational governance.
  • Understand and manage various costs of on prem and cloud environments i.e. support sourcing, renewal, savings and negotiations of contracts
  • Oversee modernization initiatives, cloud migrations, security hardening, and continuous improvement.
  • Serve as a hands‑on technical leader able to review designs, pipelines, IaC, debugging, and complex escalations.
  • Mentor global infrastructure, DevOps, cloud, networking, and engineering teams while fostering transparency and accountability.

Requirements

  • 10+ years in infrastructure engineering, DevOps, platform engineering, or systems architecture.
  • 5+ years leading senior technical teams.
  • Hands‑on expertise with AWS, Cisco UCS, NetApp, VMware, Kubernetes/OpenShift, Jenkins, Terraform, Ansible, observability tools.
  • Strong financial discipline in managing cloud and datacenter costs.
  • Excellent communication and stakeholder management.
  • Preferred Qualifications
  • Experience with SaaS, UCaaS, telecom, VoIP, and real‑time communication platforms.
  • Experience leading modernization or cloud migration initiatives.
  • Relevant certifications in cloud, DevOps, Kubernetes, virtualization, or security.
Benefits
  • **What We Offer:**
  • - Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • - RPP - Group RRSP
  • - Group Life - AD&D - Critical Illness Insurance
  • - Paid Time Off Benefits
  • - Work From Home - Flexible hours
  • - Entrepreneurial work environment partnered with high growth career opportunities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
infrastructure engineeringDevOpsplatform engineeringsystems architectureCI/CD automationconfiguration managementperformance optimizationcloud migrationssecurity hardeningdebugging
Soft Skills
leadershipcommunicationstakeholder managementmentoringtransparencyaccountability
Certifications
cloud certificationDevOps certificationKubernetes certificationvirtualization certificationsecurity certification