Product Support Specialist – UFR
Sandvik
full-time
Posted on:
Location Type: Office
Location: Brisbane • Australia
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Tech Stack
About the role
- Lead and support installation, commissioning, SAT/FAT, and on-site testing of UFR systems.
- Diagnose and resolve mechanical, electrical, and automation issues.
- Provide technical feedback to Engineering to improve design and reliability.
- Act as first-line technical support and primary escalation point for customers and sales areas.
- Work with Engineering to drive reliability improvements (MTBF/MTTR).
- Maintain strong customer relationships and ensure successful system delivery.
- Contribute to process and documentation improvements for system deployment.
- Prepare systems for site readiness including configuration, calibration, and verification.
- Travel to mine sites (up to 50%) for installation, commissioning, and support.
- Maintain accurate technical records and ensure compliance with all safety procedures.
Requirements
- Technically capable professional with a background in mechanical, mechatronic, or automation-related engineering, or equivalent expertise through hands-on work with heavy equipment or mining systems.
- Practical experience working with mobile machinery, vehicle subsystems, or technology-based equipment.
- Solid understanding of mobile equipment fundamentals — including hydraulics, electrical systems, steering, and braking.
- Comfortable performing diagnostics, troubleshooting, and system verification.
- Customer-focused with ability to build positive relationships on site and act as a key technical escalation point for both customers and internal teams.
- Exposure to mining environments, autonomous or semi-autonomous technologies, or mechatronic systems such as CAN bus devices, sensors, PLCs, or vehicle-based control systems is ideal.
- Hands-on skills with mechanical fitting, electrical assembly, or harness work are highly valued.
- Right to live and work in Australia, and must successfully complete a pre-employment medical.
Benefits
- Training and development opportunities, from extensive internal programs to contributions towards external studies.
- Company-funded paid parental leave, with superannuation contributions during the leave period.
- Sandvik Wellness Program to support and enhance your health and wellbeing.
- Comprehensive Employee Benefits Program, including salary sacrifice options, and a Length of Service Recognition program.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
mechanical engineeringmechatronic engineeringautomation engineeringdiagnosticstroubleshootingsystem verificationhydraulicselectrical systemsPLCCAN bus
Soft Skills
customer-focusedrelationship buildingtechnical supportcommunicationproblem-solving